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Gordonc11
Beginner
736 Views
Message 1 of 5

Missing email sub-account

Hi.

A sub-account set up on my MyBT is no longer visible.

Will you let me know what the process is to have it linked to my account please.

Thanks

 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Missing email sub-account

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Gordonc11
Beginner
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Message 3 of 5

Re: Missing email sub-account

Hi Keith.

Thanks for the response but the reply doesn't address the issue at all. The sub-account hasn't been deleted or suspended. It's in use and active, but isn't shown as a sub-account on my MyBT.

Regards

Colin

 

 

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Missing email sub-account

Perhaps one of the email experts on this forum can help?

I assume you are a current BT Broadband customer?

What about this http://bt.custhelp.com/app/answers/detail/a_id/48773/~/how-do-i-add-any-email-sub-accounts-to-my-bt-...

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Gordonc11
Beginner
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Message 5 of 5

Re: Missing email sub-account

I am a current BT customer.  The user of the account has lost the password and needs my help as  the primary account holder, but the address isn't shown as a sub-account of mine even though I created it.

The process to import the address as a sub-address fails as the system reports the security responses given for the primary account holder that have to be supplied are incorrect, which they definitely aren't.

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