Make sure you have not blocked the senders email address or email domain. Log onto your BTMail account and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete".
Regarding the second issue. Make sure "Conversation View" is not selected. Click on change view at the right hand side and click once on conversation view to turn it off or on.
I have just tried to go to my settings and it seems to be going to my Google account in the settings rather than as normal to my BT account settings. My Google account is only as a backup account as for some sites it is forcing you to create a Google email account. the box is asking me to turn off. I have done this but when I go to settings it seems to still refer me to Google rather than BT settings.
Sorry to be a problem and really appreciate your help.
Use the BTMail button at the top of this page using a web browser to log onto your BTMail account and not the email app on your iPad.
Hi, Unfortunately when I do this it is still referring me to Google not my previous settings menu. SHould I remove Google completely and start again?
You're not clicking in the right place. You need to click on your username in the top right corner of the window
Thanks very much for your help. I looked at my blocked senders list and none of the missing senders were there. none of the missing emails have turned up yet but of course they may never do so.
I clicked on the conversation button however I could not tell whether I had turned the conversation button on or off as it did not give a sub folder to show whether it had turned on or off.
Thank you for your patience.