cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
ssrco02
Contributor
272 Views
Message 1 of 12

Missing emails

My own and my wife's email accounts have recently been "upgraded" to the new mail format but we have just realised a lot of my wifes emails that were in her inbox have disappeared. 

There is a gap from end of December 2012 until mid-November 2018.

I found a few lurking in Archive but most are still missing.

Any suggestions please?

 

 

0 Ratings
11 REPLIES 11
Distinguished Sage
Distinguished Sage
262 Views
Message 2 of 12

Re: Missing emails

Are you sure that they have not been moved to another folder, as that seems a lot of emails to keep in the inbox, normally you would move them into a different folder.

When did you last check that they were there, as its possible they were downloaded to a different device during that period?

 

0 Ratings
ssrco02
Contributor
246 Views
Message 3 of 12

Re: Missing emails

She has always left stuff in the Inbox and there is still a lot of them 2012 and older still there. It's just a strange gap of 2012 to November 2018 which have gone missing. We have looked in the obvious folders like Archive etc but they are not there.
0 Ratings
ssrco02
Contributor
246 Views
Message 4 of 12

Re: Missing emails

Meant to add we don't use any other email programs like Outlook which download them to other devices
0 Ratings
Moderator
Moderator
224 Views
Message 5 of 12

Re: Missing emails

@ssrco02 thanks for posting, is your wife's email on the BT Yahoo mail platform? If so you may be able to recover the lost/deleted emails if they have been deleted in the last 7 days. Check out this recover lost emails link for more info.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Distinguished Guru
221 Views
Message 6 of 12

Re: Missing emails


@NeilOwrote:

@ssrco02thanks for posting, is your wife's email on the BT Yahoo mail platform? If so you may be able to recover the lost/deleted emails if they have been deleted in the last 7 days. Check out this recover lost emails link for more info.


Hopefully that will work, however the issue remains as to why the emails have been deleted.

The obvious answers are the OP deleting them by mistake, including trash - or possible account hijack doing the same.

Do Yahoo (or BTMail) keep logs of user access dates/times with the exact functions they press?

0 Ratings
ssrco02
Contributor
208 Views
Message 7 of 12

Re: Missing emails

We have tried the Recover Lost Emails option (yesterday evening) but have not had a response yet.
0 Ratings
Moderator
Moderator
201 Views
Message 8 of 12

Re: Missing emails

@ssrco02 can you confirm if you got a reference number when you raised the recovery request? Don't post it here.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
ssrco02
Contributor
193 Views
Message 9 of 12

Re: Missing emails

There is a number starting 1N000**********. The automated message says it takes 8 hours to work but its well past that now.  Interestingly the pictures folder has pictures from some ofthe missing emails?

0 Ratings
Distinguished Guru
178 Views
Message 10 of 12

Re: Missing emails


@ssrco02wrote:

There is a number starting 1N000**********. The automated message says it takes 8 hours to work but its well past that now.  Interestingly the pictures folder has pictures from some ofthe missing emails?


The issue could be that there is no actual issue apart from you not being able to see the messages. They could actually be all still there. I think this has happened before and the emails just reappeared.

There's one thing, you said all the emails were in the Inbox - but above you've said there's a pictures folder - unless you mean the Photos folder (might be pedantic perhaps).

 

0 Ratings