I desperately need help please. I’ve been trying to change my talk21 password for a week to no avail. I’ve used my t21 password & my bt id password, I can log in but neither are recognised when I try to change my password. I’ve also used a link on an old question to reset, it still doesn’t work. Can you help please?
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was your talk21 email linked to your BT account/phone number?
Not as far as I know. I’ve only tried to use the BT I’d one when it wouldn’t let me log in at all. I’ve just tried it again. Sequence: I logged in, went to settings, change password, entered current password & new password twice, clicked continue & was taken back to the change password page with “current password doesn’t match our systems” - see screenshot 😩
I have asked a mod to see if the can help and they will post here
there are quite a few post about talk21 accounts and some have been culled as not being used - just see what mods can find
Thanks for your help imjolly. It’s definitely an active account. Have now been able to submit to mod thank you 😊