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Kittykatjo
Aspiring Contributor
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Message 1 of 10

Moderator help re passwords

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I desperately need help please. I’ve been trying to change my talk21 password for a week to no avail. I’ve used my t21 password & my bt id password, I can log in but neither are recognised when I try to change my password. I’ve also used a link on an old question to reset, it still doesn’t work. Can you help please?

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Kittykatjo
Aspiring Contributor
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Message 2 of 10

Re: Moderator help re passwords

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Moderator????
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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Moderator help re passwords

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was your talk21 email linked to your BT account/phone number?



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Kittykatjo
Aspiring Contributor
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Message 4 of 10

Re: Moderator help re passwords

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Not as far as I know. I’ve only tried to use the BT I’d one when it wouldn’t let me log in at all. I’ve just tried it again. Sequence: I logged in, went to settings, change password, entered current password & new password twice, clicked continue & was taken back to the change password page with “current password doesn’t match our systems” - see screenshot 😩B71A43AB-6D8B-4D1F-821E-BF94E1D84B9D.png

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Moderator help re passwords

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I have asked a mod to see if the can help and they will post here

there are quite a few post about talk21 accounts and some have been culled as not being used - just see what mods can find



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Moderator
Moderator
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Message 6 of 10

Re: Moderator help re passwords

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@Kittykatjo Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Kittykatjo
Aspiring Contributor
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Message 7 of 10

Re: Moderator help re passwords

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Thanks for your help imjolly. It’s definitely an active account. Have now been able to submit to mod thank you 😊 

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Moderator
Moderator
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Message 8 of 10

Re: Moderator help re passwords

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Thanks for taking the time to do that @Kittykatjo.

We'll be in touch as soon as you reach the top of our queue Smiley Happy

Thanks

DanielS

Moderator
Moderator
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Message 9 of 10

Re: Moderator help re passwords

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@Kittykatjo it was a pleasure speaking with you today. I was happy to help, if you need any assistance with your email in the future post back Smiley Happy

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Kittykatjo
Aspiring Contributor
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Message 10 of 10

Re: Moderator help re passwords

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Thank you so much for your help, I’d never have sorted it without you!