Another problem - printing.
It seems that the email reformats when it has a wider window but this then expands the text beyond the print area. Meaning a wasted print then having to manually set the page to 70% of full size.
Anyone else had printing issues?
Like many others I've seen on this forum, some of my contacts and ALL my contact groups have disappeared. I've read all the replies. I don't want to have to recreate them all (if I can). What's the solution BT?
There seems to have been a growing tension between those experiencing issues with the new system and those who are seeking to provide support and advice - and thus diverting attention from the main culprit here, BT.
As an ex-employee ( of 37 years !) I remember experiencing quite a few challenges with delivering BT's customer-facing IT systems but the mess that BT has got itself into over the BT e-mail service really 'takes the biscuit' - the last 6 years, since the migration from Yahoo started, have seen this forum littered with so many problems and poor user experiences.
In a time of change there is a need for good communication - timely and clear. So rather than the post-migration 'Welcome to your fab new e-mail' message surely BT should have issued some guidance notes well in advance so people could prepare - e.g. sorting out Contacts, folder naming etc.
As far as the new service is concerned, between us, on this forum, we have identified many issues with both usability, functionality and , of course, bugs/faults etc. As has been the case for the past few years when we have tried to get support we have encountered a mixed bag of experiences - on the whole my experiences have been poor - particularly last year with the SMTP password synchronisation problem - which was characterised mainly by denial of responsibility ( for interoperability with 3rd party e-mail clients ) by the offshore e-mail support teams.
The people in BT who seem to be avoiding the whole issue here are the 'owners' of the BT e-mail services - the Product Manager, In-Life Manager, BT Broadband Product Manager ( whatever their title ) - they have a responsibility to their customers - to communicate with them when there are obvious issues
Do the Moderators on this forum actually pass our concerns back to these people or are they fobbed off, as we are, with 2nd line e-mail 'support'?
PS I have been 'playing' with the new system - even reading most of the guidance notes from BT - I have only had one sub-account migrated - the 4 others, including the main, are still with Yahoo - obviously the stand-out problem is the dire response time - as per many other comments. I tried out the Send delivery confirmation function by sending to my BT Yahoo, Gmail and Hotmail mailboxes- it actually worked with Hotmail (Outlook ) but with BT Yahoo or Gmail - do neither of them accept delivery report requests?
I am getting exactly the same problems with the new upgrade and it is MUCH worse than what it has replaced, both in speed and appearance and ease of use. But worst of all it has decimated my "groups" which I have recently spent hours correcting, deleting and adding. Some groups are preserved but not any of my recent amendments. I probably no longer have the addresses of some people that I need to reach.
Log onto your email account and go the settings which are found by clicking on your username at the right hand side. Once there click on "Mail" then if the box "compose emails in rich text format" is ticked untick it and click on save.