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tulloch
Aspiring Expert
676 Views
Message 941 of 2,146

Re: Monstrous new BT email upgrade


@licquoricewrote:

quote2.jpg

or if you expand the toolbar by clicking on the 3 dots at the right

quote.jpg


Thanks, it was in the exapnded toolbar which I had discovered but completely missed the quote icon.

0 Ratings
Stephen5000
Expert
822 Views
Message 942 of 2,146

Re: Monstrous new BT email upgrade

@tulloch - now, where are these 3 dots you speak of? My email composition screen looks very different to that just shown?

email compose.jpg

gg30340
Distinguished Sage
Distinguished Sage
810 Views
Message 943 of 2,146

Re: Monstrous new BT email upgrade

He was talking about replying to a post on the forum not an email.

Senior70
Beginner
796 Views
Message 944 of 2,146

Re: Recent Update

Regarding group emails;  I was shattered to find that all my groups stopped working through this upgrade and spent ages on the phone trying to sort it out.   The lists were still there but unusable. I was told I had to re-type every email address.    We are in a pandemic emergency and I had a vital residents group that I was urgently regularly communicating with, not to mention another voluntary group of 57....

Sadly I had to redo all my groups, splitting the 57 into two groups. I also had to check each email address as a lot were completely wrong and had been deleted some years ago.   All the AOL ending addresses, no matter what letter of the alphabet their first or surnames were, ended up in the letter A section and some had doubled up or trebled. 

I am saddened and yes, pretty cross that BT has done this during this emergency and at the end of one of my phone calls to BT, when I had been told to completely redo my group email lists and felt like crying was told "Have a nice evening!"

 

Roboman
Contributor
790 Views
Message 945 of 2,146

Re: Recent Update

My sympathy Senior70.   Completely unnecessary and BT does nothing.

Jules68
Expert
774 Views
Message 946 of 2,146

Re: Recent Update


@Robomanwrote:

My sympathy Senior70.   Completely unnecessary and BT does nothing.


Here's a scenario for you - an underfunded team is tasked to produce a Web Mail front end - and before they can do it properly they are told to start cutting people over from BT Yahoo - they may even have said - 'but it's not working yet' and been told that a cut-over deadline had been agreed with Yahoo, and to get on with the migration. So they start the migration, knowing that it won't work and that they'll be in the front-line for complaints. But they're canny, they've kept an audit trail of them alerting senior management that it's not fit for purpose, and senior management saying 'go on anyway'. Now all they have to do is fire fight but to encourage, by little engagement, people to go to the media. They can't, but we can.  So BT is definitely doing nothing, but which 'bit' of BT and what do we mean by 'nothing'? Just a thought.

kenyoj
Contributor
736 Views
Message 947 of 2,146

Re: Recent Update

Your hypothesis may well be right Jules and we have no way of knowing, other than someone in the know spilling the beans !
Jules68
Expert
729 Views
Message 948 of 2,146

Re: Recent Update

Which, if they're in the know, they won't!
tulloch
Aspiring Expert
676 Views
Message 949 of 2,146

Re: Recent Update


@Jules68wrote:

@Robomanwrote:

My sympathy Senior70.   Completely unnecessary and BT does nothing.


Here's a scenario for you - an underfunded team is tasked to produce a Web Mail front end - and before they can do it properly they are told to start cutting people over from BT Yahoo - they may even have said - 'but it's not working yet' and been told that a cut-over deadline had been agreed with Yahoo, and to get on with the migration. So they start the migration, knowing that it won't work and that they'll be in the front-line for complaints. But they're canny, they've kept an audit trail of them alerting senior management that it's not fit for purpose, and senior management saying 'go on anyway'. Now all they have to do is fire fight but to encourage, by little engagement, people to go to the media. They can't, but we can.  So BT is definitely doing nothing, but which 'bit' of BT and what do we mean by 'nothing'? Just a thought.


As a former software tester I can vouch for the fact that that is a very realistic scenario.

BillyMurdoch
Contributor
654 Views
Message 950 of 2,146

Re: Recent Update

Good scenario Jules but I can't see how it would lead to a failure to take a back up,  which would have given  me back the 6 years of sent mail which was deleted