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Aspiring Expert
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Message 1671 of 2,146

Re: Monstrous new BT email upgrade


@JohnRHwrote:

@Jules68 

Well yes I was also interested because I run MS Outlook and have had emails sent to spam in BTs UI and so have not had them appear within my inbox. They were never marked as spam and have previously been sent to my inbox so puzzled why this should suddenly  happen. It seems that every so often I need to check.

Thanks.


When BT moved from Yahoo they lost access to Yahoo's highly developed SPAM filter - so started putting, e.g. anything from Amazon into SPAM (and my banks and CC suppliers!). And their way of handling SPAM (you have to say it isn't SPAM to get it in your inbox, but you have to identify the sender as 'safe' as well to get any more from that sender in your inbox), is pretty lame. 

The reason I keep loading the Web Mail version is to check for wrongly allocated SPAM (actually, both ways, some things previously identified as SPAM now get through till blocked - having to double dip again to do that). Otherwise I'd only do it to play around with the folders I've created. Which I don't do that often (but the BT way of handling folders is better than Yahoo's, as you can re-name sub-folders which you can't do in Yahoo - just with a more limited set of characters).

But the SPAM handling problem is an inherent coding problem, common to us all, I believe.

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Newbie
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Message 1672 of 2,146

Re: Monstrous new BT email upgrade

I have not got access to anything in my folders - some important work in there. I hope this is a temporary fault or I'm screwed. There is a n error code - cant see anyone to chat with -- BT advise going onto BT Community.

This is my first post.

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Aspiring Expert
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Message 1673 of 2,146

Re: Monstrous new BT email upgrade


@maitai4kswrote:

I have not got access to anything in my folders - some important work in there. I hope this is a temporary fault or I'm screwed. There is a n error code - cant see anyone to chat with -- BT advise going onto BT Community.

This is my first post.


Are the folders you are referring to Dynamic ones (like Inbox and Sent) or are they folders which you have set-up yourself, and which only you can write to? If the former (Inbox. Sent) then some people have lost data from those in the migration - and I don't think there are any remedies for retrieving these. If they are your own, self created folders, then I don't think anyone has reported losing data from those - so you may have only been part migrated so far.

But there are reports of lost data from, particularly, the'Sent' folder and I don't believe this has been recovered or recoverable. Many on this board have urged BT to warn people well before  they move so they can save data - into e.g. a self created folder. BT has not listened.

I am so sorry for you if this is your case - it is immensely frustrating and annoying.

Sometimes people on this board can help with fixes, but I don't think there are any for this, which is a fundamental problem with the way BT is handling moving people from a Yahoo service to one it is running (and designing) itself.

I don't know whether anyone has considered suing BT for material loss in this move, but I would applaud anyone who might try. They know, by now, that it is a problem; not doing anything to mitigate might be considered reckless.

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Newbie
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Message 1674 of 2,146

Re: Monstrous new BT email upgrade

Thanks.. I have only just tried to get into folders after the upgrade. They are self created ones.

I hope that its a temporary fault and that the content will appear in the folders again.

Fingers crossed.

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Aspiring Expert
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Message 1675 of 2,146

Re: Monstrous new BT email upgrade

And mine are crossed with you. As I said, I don't think anyone has reported losing data from a self created folder so I hope it will be all right.
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Aspiring Expert
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Message 1676 of 2,146

Re: Monstrous new BT email upgrade

It's kinda ironic that I miss out on huge swathes of 'conversation' on this thread as I do not get any notification at all that the folder I set up for it, does not automatically show an increased  'number count' addition, unless I open the folder, and hit 'refresh', really hoping v2.18 will sort this issue... 😂

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Aspiring Expert
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Message 1677 of 2,146

Re: Monstrous new BT email upgrade

@Barnsworth re reading BT mail on Gmail. Go to gmail then settings all settings Accounts and imports. Check mail from other sources. Follow instructions, it will ask if you want to be able to reply as the BT mail and also if you wish to keep messages on the BT server. It will then copy all existing messages in the inbox and future messages, but not any in any Folders you have created. You could choose to send straight to archive to keep them.seperate from other Gmail.

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Aspiring Contributor
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Message 1678 of 2,146

Re: Monstrous new BT email upgrade

Thanks Jules, I will try that.
A greateful thank.
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Aspiring Contributor
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Message 1679 of 2,146

Re: Monstrous new BT email upgrade

No good, could only send upto 25 on my list 40, I proceeded to delete some and use in another send, but I kept getting error 501. I cannot believe this is happening, after publishing two magazines every month and no problems this is now happening, I think BT should really hang their head in shame in what they have done. Thanks.
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Contributor
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Message 1680 of 2,146

Re: Monstrous new BT email upgrade

Again, we are back to the description - "new" and "improved" email. Whoever put this out is being VERY deceptive.

OK, it is new (in the Orwellian sense of newspeak) but in no way, shape or form is it improved! In fact, it might have been "new" (as in all singing and dancing) when the internet was starting up for the majority of people. That is over 20 years ago. In the year 2020, this is not top of the line email by any stretch of the imagination. Again folks, looks like you will need to use an email client like Outlook, Thunderbird etc or, for webmail, redirect to a Yahoo, Gmail  or Zoho account and let your recipients know why you are doing this.

The designers have had enough time in the sandbox and we are left with an inferior email client both for webmail, and for Android and iOS applications. As migration started quite some time back, what have they been doing on the design side? It looks like a last minute cobbled together system. You have to refresh your browser to see if an email has been read and sometimes you get an error if you try to delete an email - so the refresh times are far too long.

No HTML - only rich text and plain text - the emojis are still being designed, some of the unfinished ones look like Chinese characters.

I had to get a transparent gif copyright symbol and shrink it down in GIMP (GNU Image Manipulation Program) and insert it in a signature because the symbol (and presumably a few others) is not in the character set for RTF (rich text format). It's normally ASCII code 184 or a combination of keys and the C key.

In plain English, BT are letting the support community do all the (unpaid) legwork for them because, it appears, they cannot be bothered. Customer service? Read 1984. But, by the time you have read it, don't expect a "new" and "improved" BT mail client to be there.