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Beginner
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Message 1741 of 2,146

Re: Monstrous new BT email upgrade

I'm so disappointed with the upgrade I've registered on this forum to join in. 

My eyesight is poor and it's so much harder to use the latest version. The flags used to be purple but now they are transparent - harder to see. Everything feels cramped and the whole experience is not user-friendly (at least for this user). A big step backwards for me. 

 

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Aspiring Expert
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Message 1742 of 2,146

Re: Monstrous new BT email upgrade

I note that when one deletes a message in the Spam folder, it automatically opens the next email, which has not been happening in my inbox for a couple of weeks now.

Quite why this capacity was removed is a mystery, as is the removal of the ability to start (logically) with one's oldest unread email & move to the next newest when it's deleted.

Talk about retrograde...

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Beginner
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Message 1743 of 2,146

Re: Monstrous new BT email upgrade

Yes. Two problems for me. Firstly, when I receive eBay messages the pictures contained therein fail to display. This is  irritating but it is nit my principal gripe. My principal gripe is that upon deleting a message, instead of being taken automatically to the next message by date, I am returned  to the top of the inbox. This is despite my having checked the appropriate box in 'settings'. Is anyone else experiencing this? I do agree that this update is slow and ridden with bugs.

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Aspiring Expert
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Message 1744 of 2,146

Re: Monstrous new BT email upgrade

I've just received an e-mail flyer from the BT Shop "Must have tech offers from Amazon..." - this would be the Amazon (amazon.co.uk and amazon.com) whose emails to me are all flung into SPAM by BT Mail, then, would it?

You really couldn't make it up.

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Aspiring Expert
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Message 1745 of 2,146

Re: Monstrous new BT email upgrade


@SCCOwrote:

I'm so disappointed with the upgrade I've registered on this forum to join in. 

My eyesight is poor and it's so much harder to use the latest version. The flags used to be purple but now they are transparent - harder to see. Everything feels cramped and the whole experience is not user-friendly (at least for this user). A big step backwards for me. 

 


I would normally advise using an e-mail Client, like Thunderbird - but although you can increase the size of messages (using Ctrl and a mouse wheel) the actual structure is in quite small script - although you may have set-up your computer to handle that. You can colour code folders - which makes them easier to find. However, the client (as are most clients) is designed for people with some levels of visual impairment. As all good programmes and web pages are. Which would make BT's foray into this - well, not good.

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Aspiring Expert
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Message 1746 of 2,146

Re: Monstrous new BT email upgrade

@SCCO 

Morning

Yes I agree with you that the font used in the new email system is not good. My eyesight is reasonably good, I do wear spectacles but sometimes I struggle or rather I used to until I moved away.

The flags are particularly poor and flagged messages do not stand out.

This with webmail.

Capture89.JPG

This with Microsoft Outlook.

Capture99.JPG

If BT read this perhaps they might make a note of this for people whose eyesight isn't 20 /20

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Aspiring Expert
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Message 1747 of 2,146

Re: Monstrous new BT email upgrade


@JohnRHwrote:

@SCCO 

Morning

Yes I agree with you that the font used in the new email system is not good. My eyesight is reasonably good, I do wear spectacles but sometimes I struggle or rather I used to until I moved away.

The flags are particularly poor and flagged messages do not stand out.

This with webmail.

Capture89.JPG

This with Microsoft Outlook.

Capture99.JPG

If BT read this perhaps they might make a note of this for people whose eyesight isn't 20 /20


What a great post! IT folk are often blessed with youth, and accompanying good eyesight, hence give little thought to such matters.

You only need to look round places like Heathrow where the signage is just excellent, great colour contrast, clear defined fonts, then pop into somewhere like Primark (I am occasionally taken there against my will LOL), and see the signage there, truly awful, but not designed by anyone over the age of 18!

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Aspiring Expert
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Message 1748 of 2,146

Re: Monstrous new BT email upgrade

@Stephen5000 

Morning

The flag was one of the first issues I noticed. When an email comes in and I know I need to deal with it later I like to flag it and the old MS Outlook is brilliant in this respect. Plus once dealt with clicking the flag again changes it to a tick...so done & dusted!

ooooo.JPG

However with the new BT mail the font almost needs to be made bold and having (well I haven't found any) no options to colour flags etc makes reviewing extremely diffcult.

I simply fail to understand why any developer would not have looked at other email systems and seen what is on offer before creating the appalling BT user interface that we now have. Yes I know there's no charge for it before others remind me, but out there much of the general free software is far better developed and more user friendly.

But as I have said before just be pleased these people aren't developing software for lifts, traffic lights or air traffic control systems.....

 

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Aspiring Expert
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Message 1749 of 2,146

Re: Monstrous new BT email upgrade

@SCCO 

I assume by the way you have actually tried simply enlarging the displayed text by putting the cursor into the window, holding down the control key and up/down in my case rotating the wheel on my mouse changes the size of the text as suggested earlier? Not sure how you do this from the keyboard. But no doubt someone else here will know.

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Contributor
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Message 1750 of 2,146

Re: Monstrous new BT email upgrade

Looks like we are back to the original theme about the "Monstrous new BT email upgrade". In no way, shape or form is it improved. Technically, it is new in the sense that it is not the same as the previous BTYahoo mail system but you could argue that the "new"  system might have looked good if it had been around a few years after the internet became mainstream. That was over 20 years ago, so I would argue that "new" and "improved" are misnomers.

The above paragraph does not solve everyone's problems though.

In short, BT has let its customers down badly. They know that they have most of the infrastructure and people are unwilling or unlikely to want to change email addresses they have had for many years. It is like a trap. You cannot get out and you can complain all you like but you cannot easily get out of it.

Sorry to sound so negative, but this is a consequence of BT's "new" and "improved" email client. It should have stayed as BTYahoo and we wouldn't have had all these complaints. I may have missed it, but has anyone seen ANYTHING AT ALL positive being said about this upgrade?