cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
298 Views
Message 1981 of 2,146

Re: Monstrous new BT email upgrade

@Troutman17 

They've had seven years to do this.

Capturebt.JPG

Highlighted
Contributor
293 Views
Message 1982 of 2,146

Re: Monstrous new BT email upgrade

@JohnRH 

Yes, I seem to remember that fiasco.

Resting on one's laurels springs to mind: "Rely on one's past achievements, especially as a way of avoiding the work needed to advance one's status."

Why is this happening BT?

0 Ratings
Highlighted
Aspiring Expert
281 Views
Message 1983 of 2,146

Re: Monstrous new BT email upgrade

@Troutman17 

Good morning. I seem to recall but stand to be corrected that this initial move stalled after a while for a reason I have never discovered. Some people saw the name Yahoo disappear from their email system I understand.

What I don't understand is that I had a user interface that clearly did not state Yahoo and fall to understand what was wrong with that system. Perhaps it was Yahoo under the bonnet.

Surely if you are developing an email system you look at others see how they work and follow the same path. 

This is like designing a car and using a square steering while everyone else has a round one and thinking all others have got it wrong.....Allegro......shows my age.

 

Highlighted
Aspiring Expert
260 Views
Message 1984 of 2,146

Re: Monstrous new BT email upgrade


@JohnRHwrote:

@Troutman17 

This is like designing a car and using a square steering while everyone else has a round one and thinking all others have got it wrong.....Allegro......shows my age.

 


It's in good company - the 2015 Aston Martin Vanquish Volante also ventured into the square steering wheel. My friends dad had one of those Allegros, at the time, it was the coolest thing I'd even seen! 😂

0 Ratings
Highlighted
Contributor
252 Views
Message 1985 of 2,146

Re: Monstrous new BT email upgrade

@unwina says
"I secretly hold the view that BT wants us to go elsewhere and forget the webmail version"
makes some sense, more sense than BT rolling out this farce. Yesterday I started a new thread about logging in issues and a lot if various threads about emails, put it all together, are BT Management trying to drive us away so that they can close down this email 'service'? Doubtless Sean & Co will say no, but no where in all of this have I seen anything directly from BT Management
0 Ratings
Highlighted
Beginner
245 Views
Message 1986 of 2,146

Re: Monstrous new BT email upgrade

Can anyone here please help me, and get rid of this frustration I am suffering?  The new BT email will not let me reply to any emails I get.  I get an error message  "Invalid mail address, must have a domain part Err code: 501"  and means that I have to type out those people's email addresses again.   I have made an address book, and input all these people as contacts, but it won't let me enter their details as they look on incoming mails. This means that I have to delete all the emails in my reply and insert BT's version.  That is so frustrating and time consuming.  I am a former BT Projects Manager and I cannot understand how we/they could have gotten away with foisting this on customers in this way.  My customers (back then) would have foreclosed their accounts if I had done this to them.

Anyway, getting back to my 'reply to' and 'reply all' issues, can anyone recommend a simple solution for me please?

Mike

 

0 Ratings
Highlighted
Contributor
242 Views
Message 1987 of 2,146

Re: Monstrous new BT email upgrade

@JohnRH 

Good morning in this dystopian world, ridden with Covid-19 and a "new" and "improved" BT email system (ever wonder why I keep referring to Orwell?).

I remember well the panic that email's were being hacked and Yahoo getting the blame. However, as you say, the whole thing apparently went away. I assume that BT and Yahoo disconnected for financial reasons in the end, as Yahoo seem to have done a lot about security after that initial reports. What goes on behind the scenes we are not privy too and I guess even the financial reporters couldn't get a story on why the separation finally occurred.

However, that still leaves us where we are now. BT dragging its feet pulling away from Yahoo. A far inferior email system initially - but it may be slowly improving. A very large number of people dissatisfied with BT email - can't understand that part - doesn't make business sense - but that's what is happening. A community forum where we may make some negative comments but generally try to help out. Things can only get better - can't they?

Re: the Austin Allegro - I was a student when that came out and was working on a forecourt with a sales dept. next door. An elderly couple bought the first Allegro from the showroom and as they proudly drove out onto the main road, two of the hub caps dropped off. Oh, those were the days. Square wheels and shocking colours.

Highlighted
Aspiring Expert
240 Views
Message 1988 of 2,146

Re: Monstrous new BT email upgrade

When there was the hacking problem BT moved, eventually, customer data onto servers controlled by them, not Yahoo. It was then the service was rebranded to BT Yahoo from Yahoo Mail. But the front end continued as Yahoo. 

The current move migrates to a BT front end, and that's what's the disaster.

The first move was about security and data integrity, nominally. The second about end to end control. And probably a financial benefit not paying Yahoo for the front end. 

Highlighted
Contributor
226 Views
Message 1989 of 2,146

Re: Monstrous new BT email upgrade

@MikeC42 

Are you using webmail? Error 501 is an HTTP (hypertext transfer protocol) error. It may have something to do with the fact that webmail is not allowing HTTP - only RTF (rich text format) or plain text. That doesn't solve your problem yet but even this forum set up gets queasy about posting HTTP. Looks like your address book only has the first part of the address and not the domain - such as @btinternet.com
Something is not being read correctly.

0 Ratings
Highlighted
Beginner
210 Views
Message 1990 of 2,146

Re: Monstrous new BT email upgrade

I am litterally just continuing from when it was BTYahoo. In other words, apart from being changed over to BT Mail, nothing else changed. Before, I would get an email from these people and would select reply or reply all and send.
Now, with the same emails, from the same people (nothing's changed there, and I understand the differences between http and https) I select reply or reply all and get this error message. It appears to be the users names, rather than their actual addresses that BT mail doesn't like. As an example their mail would come in as comma deliminated = surname, forname initial such as Bloggs, Fred C. I can't change how it comes in otherwise I would.
Any help would be gratefully appreciated.
Mike
0 Ratings