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prabtcom
Contributor
1,351 Views
Message 2021 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4

Some of the replies in this thread have been from clever people finding clever ways of getting over/around some of the problems. A few of the complaints have concerned opur inability to hover over an email to see who has sent it. I don't think this has been answered, but on another thread I found this solution -

" To address your security concerns re not being able to hover over the email address and to save you looking trough the above thread. You do not need to open the email to check if it is safe, if you tick the box to the left of the email address and go to "More" in the menu bar and click you will see in the drop down box "View Source". This will give you the full header of the email including where the email originated from. "

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DISRUPTED
Contributor
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Message 2022 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4


@JohnRHwrote:

Actually according to various reports this isn't actually BT but a sub contractor of theirs or rather a bought in package. synchronoss.com 


It would appear this gent is answerable:

https://youtu.be/JKasGX1-t6A

so perhaps we should ask him?

DISRUPTED
Contributor
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Message 2023 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4

 



@JohnRHwrote:  

synchronoss.com 

DISRUPTED_0-1601041523875.png

 


DISRUPTED_0-1601041101222.png
JohnRH
Aspiring Expert
1,302 Views
Message 2024 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4

@DISRUPTED 

They say a picture paints a thousand words and those examples of yours surely do that.

Excellent.

 

And to everyone, watch the video it's only 2 mins long. At 1 min in this BT guy tells you about the wonderful email....

I suspect he uses Gmail for his communications. This is an insult.

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Oddbodkin
Aspiring Expert
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Message 2025 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4


@JohnRHwrote:

@DISRUPTED 

They say a picture paints a thousand words and those examples of yours surely do that.

Excellent.

 

And to everyone, watch the video it's only 2 mins long. At 1 min in this BT guy tells you about the wonderful email....

I suspect he uses Gmail for his communications. This is an insult.


Is the guy in the video the same BT employee who posted the glittering review of BT on TrustPilot - against their terms of service?

I'm still waiting for a reply from Trading Standards over THAT piece of bovine ejecta.

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JohnRH
Aspiring Expert
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Message 2026 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4

@Troutman17 

This is exactly why I refuse to use IMAP when using MS Outlook. I use POP3 and emails are downloaded to my machine and deleted from the BT server. I retain copies here and offside by daily backups. It's all under my control.

Based on first hand experience over many years I have absolutely no faith in BT at all. Saying that the Openreach people are excellent. I used webmail for many years until mysteriously emails started disappearing. Nobody at BT believed me and I got the usual rubbish from the offshore technical help "you must have given your passwords to someone who is deleting your emails" etc etc. However one day a complete months emails went and that was it. I moved to MS Outlook and controlled them all myself.

A couple of years back due to circumstances I started using webmail again and regret it. So I'm back with outlook and now using another email provider as well. I will never use BT again after my contract expires.

I have watched that video a couple of times I cannot understand how someone can speak such utter tripe and still be in a job.

Perhaps the moderators could get a gobbledygook statement from David MacDonald, we'd love to hear it.....

 

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Jules68
Expert
1,130 Views
Message 2027 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4


@JohnRHwrote:

@Troutman17 

This is exactly why I refuse to use IMAP when using MS Outlook. I use POP3 and emails are downloaded to my machine and deleted from the BT server. I retain copies here and offside by daily backups. It's all under my control.

 


You can (other's have pointed out) fully download messages in particular folders (including Inbox and Sent) to your computer using IMAP as well as leaving them on the BT server. This allows you to continue to access material from more than one apparatus (i.e. PC and mobile) whilst preserving stuff permanently on one. This is a sort of 'best of both worlds' option. 

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Jules68
Expert
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Message 2028 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4


@DISRUPTEDwrote:

@JohnRHwrote:

Actually according to various reports this isn't actually BT but a sub contractor of theirs or rather a bought in package. synchronoss.com 


It would appear this gent is answerable:

https://youtu.be/JKasGX1-t6A

so perhaps we should ask him?


I am very happy to stand corrected on this, but I had understood that it was server and sever management that Synchronoss bought to this party (and who supported the first stage of BT's email move, which was to BT controlled (via Synchronoss) servers from the Yahoo ones, whilst the front-end remained Yahoo's).  This first part of the email migration - to new servers - seemed to have been quite successful. I had not realised that they were also providing the Web Mail front end - which isn't something necessarily in their skill set (they are server and 'cloud' experts). Everything we get from BT does suggest it is BT people (or contractors to them, but not their server supplier) who are designing (and I may be using that word quite wrongly) the replacement for the Yahoo Web Mail interface.

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JohnRH
Aspiring Expert
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Message 2029 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4

Jules68
Expert
1,106 Views
Message 2030 of 2,146

Re: Monstrous new BT email upgrade - v=2.17.4


@JohnRHwrote:

@Jules68 

Capture.JPG


By 'Cloud and Email Platforms' I have assumed that this refers to the servers - you wouldn't (normally) call a Web Mail front-end a 'platform'. Managing email in and out of servers, and managing folders on a server for individual customers are analogous to Cloud storage management, and require much the same server platforms  - we all note that the client experience of the BT Mail service is fine, and that is what our clients are linking in to. If you are a server specialist you will see an e-mail 'platform' as a specialist type of server service - so I don't think we should assume that they are meaning the entire range of e-mail related offerings that BT has, including Web Mail (which the servers would link in to). Maybe a BT person could confirm whether Synchronoss is also designing the Web Mail customer/ user interface (clearly they design the interface between their servers and internet browsers), but I don't think it's implicit in the copied passage.

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