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BizzyDizzyLizzy
Beginner
491 Views
Message 581 of 2,146

Re: Monstrous new BT email upgrade

Since the upgrade all my previous sent emails are in some weird illegible code, some very important correspondence I cannot afford to loose, can a BT email wizzkid please contact me asap thanks

Jules68
Expert
479 Views
Message 582 of 2,146

Re: Monstrous new BT email upgrade

To be honest, I don't believe BT really wants the bother of running an effective Web mail service. Mobile phone ap clients are OK, and Thunderbird is an acceptable desk top client, now I'm running it without my VPN. If we all went third party, as we're effectively being forced to, I can't see anyone in BT weeping. So long as we keep on paying for the underlying carrier services... There's no revenue in email for BT. Only cost.
BizzyDizzyLizzy
Beginner
459 Views
Message 583 of 2,146

Re: Monstrous new BT email upgrade

Thanks for reply, being bit of a technical numpty however not sure what all info means, except BT can't give toss re email. Well if they have caused all my sent emails to turn into mush I will be talking to them Monday have a song and dance, it's freaking me out, and weird no problems with inbox?

Jules68
Expert
453 Views
Message 584 of 2,146

Re: Monstrous new BT email upgrade

I had/ have a problem with anything cut and pasted from Word into new BT webmail, as it shows all the control codes embedded in the word document (strings of numbers etc.) which looks like rubbish. Maybe your problem is similar?
BillyMurdoch
Contributor
452 Views
Message 585 of 2,146

Re: Monstrous new BT email upgrade

Some of us have had all of their sent mails completely zapped never to be seen again. Turning them to mush might just turn out to be an improvement

BizzyDizzyLizzy
Beginner
416 Views
Message 586 of 2,146

Re: Monstrous new BT email upgrade

That's terrible loosing them all, hopefully I can get mine recovered, but surely BT can be legally challenged if people loose emails and documents, what if they have huge importance. I will see what they say about it
BizzyDizzyLizzy
Beginner
412 Views
Message 587 of 2,146

Re: Monstrous new BT email upgrade

Well it seems to be every single sent email (over many years) before upgrade, very few have cut and paste. But I am hoping there is a technical explanation hope find out tomorrow
AlanF49
Contributor
374 Views
Message 588 of 2,146

Re: Monstrous new BT email upgrade

re Jethro / message 580
... but that would be too sensible and obvious for BT.
I found this BT page today as my partner is now having difficulties with BTYahoo! Too many issues to list here and is off-topic.
https://home.bt.com/pages/email/index.html
You will note the following so would be interested to hear BT / Sean's comments as to why none of this has been done - 'Your email is changing. We're about to move you from BT Yahoo email to our new email service called BT Mail. You'll keep the features you love and also get some new ones too. We'll move all your emails and folders across to BT Mail automatically. All you have to do is check a few things now to make sure you're ready.' (why have customers - the people who pay your salaries - not been warned?)
And Sean, you may like to comment on your December 2018 text in
https://community.bt.com/t5/Email/New-BT-Mail-Layout/td-p/1904548
'New BT Mail Layout
Hi everyone,
We’ve recently made some improvements to the look of BT Mail. We believe these changes will simplify your use of the service. (do you still agree with these statements?)
We’ve started introducing the changes but not all BT Mail customers will see them at the same time; it’s likely to take a few weeks before this happens. You’ll know when we’ve upgraded your email as you’ll see a welcome message with a short video next time you log in. (why has this not been done?)
Cheers, Sean '
where there are 780 messages, many with the same, on-going, complaints. 
What have / are  BT actually doing to address the issues?
This service is now bordering on fraud and everyone should contact their local Trading Standards Bureau.
gg30340
Distinguished Sage
Distinguished Sage
357 Views
Message 589 of 2,146

Re: Monstrous new BT email upgrade

AlanF49

Just so that you are aware, the webpage you found was posted in late 2013 when the original migration from BTYahoo to the "old" BTMail was started and is not in relation to the present migration from BTYahoo to the "new" BTMail.

If you click on the first the "Do this Now" button it takes you to a page explaining it is about the 2014 move.

The webpages in relation to this migration from BTYahoo to the "new" BTMail system are below.

https://www.bt.com/help/email/updating-your-bt-email-settings

https://home.bt.com/tech-gadgets/internet/bt-email-settings-tips-auto-reply-signature-11364367965932

https://www.bt.com/help/email/we-ve-updated-your-email

You may have missed this post regarding what BT are doing about the problems that have been highlighted.

https://community.bt.com/t5/Email/Email-migrations-Update-from-BT/td-p/2062527

I will not address your comments aimed at Sean.

0 Ratings
Jules68
Expert
319 Views
Message 590 of 2,146

Re: Monstrous new BT email upgrade

It is I suppose wonderfully ironic that the new BT Web Mail ap has now just started to put BT Community e-mails into spam (as well as anything at all from Amazon!) They 'give' 250 safe sender slots, but I'm already using them up!

For those who have 'lost' sent mails - is it possible that (1) your original mail was set up as POP3 and not IMAP - in which case your sent mails may have been stored locally and not on the server - if you used Outlook way back that was the default - or (2) you now have your emails 'threaded' into conversations - in which case your sent emails may be located as part of a thread rather than being stand alone. Mind you, my money is still on (3) another BT **bleep**-up, as that's the most likely, frankly.