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AFH2017
Newbie
291 Views
Message 1 of 7

Move emails from old account to new account

I have a very similar issue - having recently moved house and opened one new BT account, whilst closing 2 other BT accounts, but I am struggling to find out if I can still keep my email addresses and their associated contacts lists and old emails.  It looks like moderators have been able to resolve this, so would appreciate being contacted by one.  Thanks

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Move emails from old account to new account

Hi @AFH2017,

 

I'd ask that you don't make any new email addresses on your new BT account until we look into moving the emails you have from your previous BT account. We will need to move them for you. You can get in touch by clicking on my user name and then on contact the mods. It'll be on the left hand side in the about section. It'll take us a few days to pick it up and to get back in touch with you.

 

Thanks

 

DanielS

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AFH2017
Newbie
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Message 3 of 7

Re: Move emails from old account to new account

Hi DanielS - thanks for picking up my message.  Apologies if I am missing something obvious but I cannot see how to contact you after clicking on your user name.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Move emails from old account to new account

Not visible on the mobile site though, need to be on the full site.mod.jpg

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AFH2017
Newbie
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Message 5 of 7

Re: Move emails from old account to new account

have now submitted query via 'contact the mods' !
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Moderator-Retired
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Message 6 of 7

Re: Move emails from old account to new account

Hi @AFH2017

 

They are available in the about section. Try my profile and let me know if you still can't find the contact link Smiley Happy

 

Forum Contact.png

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AFH2017
Newbie
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Message 7 of 7

Re: Move emails from old account to new account

thanks!
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