We recently moved home and due to the home move system failing (new build FTTH..) we were advised to cancel our current broadband and order with new account number on the same BT ID. Our broadband is now up and running
Unfortunately this means the old email being marked for deletion in 60 days, so I'd like to request assistance getting this inbox moved over to the new account so that it does not get purged.
Solved! Go to Solution.
@Santa365 welcome to the community and thanks for posting.
Please can you ensure that all the email addresses that you need to move have been added to your BT ID once that's been completed we can move the mail box from our end if you send over your details on the click here to contact the mods link. You'll see the link if you click on my username.
Hello John, I get "Sorry, we haven't been able to reactivate your email address due to an error. Please try again later. " when I choose Reactivate.
Hi John, the email address now shows on the new account on the email management page and there is now no button to reactivate, only "Make Favourite" and "Delete".
However trying to go to the inbox via the link on the page or through the normal email login page ends with the error "Selected account BT Mail Account is unavailable".
Hi @Santa365 Sorry that didn't work. I've changed the profile so can you please login to your BTID, ensure that the new account number is showing on the drop down account box and then go to the email management page above and it should be able to be reactivated now.
Thank you John, I logged into our BTID and the account seems to be accessible now by clicking the "Go to Inbox" although there was no reactivate button. Hopefully all is fine now
The only problem now is when I click the main email link in a new session and enter the login details I get "You are logged in to MyBT. Click on Continue to see the list of mailboxes linked to your BTID", when before it would just take me to the inbox. So the only way to get to the inbox via web seems to be through the email management page I think this is because the old account number is still the default account and it can't find any mailboxes on there.
edit: think this has been sorted now