Multiple Gift Card emails not received

[luanroper]

I have not received 3 emails from 3 different companies sending me a gift card .   They are not blocked accounts. I have been shown the order forms and my email address is correct on the forms.

They are not in my spam/junk folder 

why is bt email blocking these emails ? 

[JohnC2]

Hi @luanroper, welcome to the forum and thanks for posting.

Sorry you're not receiving all your emails. Have a look at:
BT Mail problems - I don't seem to be receiving some or all of my emails | BT Help for some guidance on what to check further and help you resolve this.

Cheers

John

[luanroper]

Thanks. Already been through all of that. They are not blocked, not in spam and have my correct address. 

having spoke to one company they are getting muliple complaints from customers and gift receivers and will be updating their t&cs to no longer allow gift cards to btinternet email addresses. 

this must be a bt issue