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KeithJNorman
Aspiring Contributor
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Message 101 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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I have just spent 30 mins or so on an on-line chat.  The agent could not solve the issue.  It has been escalated to the Tech Team with a promise to come back to me within 48 hours.  We will see!

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IanFrost
Beginner
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Message 102 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Fingers crossed.
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KeithJNorman
Aspiring Contributor
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Message 103 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Well, 5 days on and not a peep from BT.  Oh dear, why are so many companies just not efficient?  They do not seem to understand the need to develop customer and management systems that work.

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unwina
Expert
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Message 104 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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@KeithJNorman ,

I just noticed this thread is marked as fixed some while back, you would be better starting a new item if you are having issues. I'm not sure but anyone coming into this to have a look will probably see that it is marked solved and therefore assume there is no further issues. The BT teams are very good, in my opinion but they are swamped with issues where there are no solutions yet. 

I am not BT I just happened to come here as I have my own unrelated issue and was going through my notifications (I had contributed in the past a while back). I confirm that the error that this was describing has been fixed as far as I can tell. There are many issues with the BT/Yahoo calendar still! but unless you create your own thread with a different title its unlikely to get noticed.

 

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GrahamF1
Aspiring Contributor
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Message 105 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Reported the fact that my calendar is not sending reminders to my e-mail inbox about 1 week ago. Agent said the problem would be passed to the technical team. The problem still exists so nothing has been done about it. Fortunately, I do not need this facility for business or other important reason. If I did, I would be out of here.

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unwina
Expert
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Message 106 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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@GrahamF1 

Sorry if I'm off track but the problem is that if you have reported it to the main external help desks then you should keep on going back there I'm pretty sure if you repeat call them enough times their system will flag that you are having issues and it'status will be upgraded - I might this is not always helpful.

This community system is not connected to the main systems, unless things have changed when I wasn't looking, but if you can break through the wall of issues then the BT people here are on the whole very helpful.

As I said to the previous person if you want someone to attack your issues on here then you do need to raise it on a non "Solved" thread item to have a better chance of getting noticed.

If it was me I would be badgering the phone contact team you started with if that whoever promised you they would look at this should be able to update you - don't hold your breath though as to get a yahoo complaint fixed in a week is optimistic to say the least - usually yahoo errors are fixed by the team who broke it way before anyone actually finds out why it broke.

BTW the technical team in most of this stuff will be yahoo and since the BT/Yahoo is just overlaid onto the original yahoo system with some BY specific front end access, recently one was able to just login direct via yahoo.com. Yahoo is a huge system and BT is just one small user of this system they are not known for their specific interest in serving us as a community, google is the same, in fact all the big players in these arena are not that easy to get answers or fixes from. BT has a bit of clout but I'm guessing not much in reality.

Yahoo mail has been going through quite some change and their change control seems to be lax at the best of times so things come and go as they are porting in whatever way they do things. That's not to say that determination in getting things fixed is not possible because it is you just have to understand how - and being an old duffer like me with plenty of time on their hands helps, being an ex developer a good while back also helps but that's another story.  

If all else fails I recommend sending an email to the BT CEO, their email is easy to find on the web, title it in a novel way and they might even answer it personally but usually they will just pass it on to their "Executive" team which judging by the names and accents of people who work this board for BT may be in the next office to them. The Exec. team will drive things to the end and may even compensate if you have a good enough case for it, they have a vested interest in a customer who takes the trouble to engage with a CEO!.

Hope this helps, its not ideal but there are ways one has to get noticed and just tacking onto a solved case is not one of them.

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KeithJNorman
Aspiring Contributor
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Message 107 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Thanks, Unwina

I noticed that rhysdavies01 had tagged this thread as Open, so I was hoping it was; maybe not.

I still have the open complaint logged with BT.

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gallivant
Aspiring Contributor
463 Views
Message 108 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Have taken your suggestion on board and done exactly as you have suggested. This is far from a one-off fault case with email reminders of the Calendar. Every single time there is a Yahoo change, be it with the interface, etc or BT with security issues, the Calendar reminders seem to disappear.
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unwina
Expert
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Message 109 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Mine seem to be working ok but I have a lot of them, I am taking email reminders though not other types. I'n certainly getting a lot every week but I have not noticed if any I had set are not actually appearing. There is some weird stuff appearing in the agenda items something like SMT appears on a sunday especially if there are no email reminders but I just assumed that was a tester that got left behind that denotes SunMonTue.

Anyway glad I have helped a little if at all and good luck in finding the issues

PS when the calendar bust for months last year I transferred all my Important  reminders over to Google Calendar they still seem to work so I guess that's an option too although it was laborious. I don't think google is a good as the yahoo one though despite both their idiosyncrasies. 

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IanFrost
Beginner
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Message 110 of 114

Re: My BT/Yahoo Email Calendar is not working - again!

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Does anyone have a working set of settings for the iPhone?
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