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OldAlec
Beginner
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My BT mail page is slow and jerky with

My BT mail page is slow and jerky with interruptions while I am typing. When I try to check my speed, after a lot of checks, BT say I am not connected. Router checks, etc.. Then on Chat, I am reconnected, but all is lost on next boot-up.

Is it possible to reinstall without losing my data, etc., and if so, how do I do that ? Thanks.

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