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Coh
Beginner
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Message 1 of 3

My bt email works on laptop but has stopped on ipad and iphone.

I have not changed password for acouple of months . Email stopped working  on ipad  and iphone about midday (recieve email about 11 am) . I reset details no good, deleted account the set up again. Deleted again did long reset on ipad  then set up again still not working . Is there a fix. Does this happen on different phone  system ?  Im thlnklng of dumping apple

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My bt email works on laptop but has stopped on ipad and iphone.

If you read through the forum you will see that there are a number of people reporting the same problem.

There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves.

Because all your devices stopped accessing your email at the same time and if you were still able to access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. The problem usually resolves its self in a day or two. 

Because you have deleted and reset up your email on your devices and changed your password I would suggest that you do the following:

Switch off all your devices or at the least stop them from polling your email account for new email. You can do this by either deleting the email account from the device or just change the email address in your email account settings.

Change your webmail email password yet again.

Wait at least 30 minutes before starting one of your devices and set up the email account with the new password.

Check that this device s working before moving onto the next device.

Ensure that you are using the correct settings via this link and set the email accounts up manually rather than using the email wizard.

https://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

It may be that because of the recent problem which may or may not be connected to the one that has been going on for years the above might not work until the recent problem has been resolved.

Coh
Beginner
143 Views
Message 3 of 3

Re: My bt email works on laptop but has stopped on ipad and iphone.

Thanks will see how it works out , I have had problem before but managed to fix it in the past by reseting everthing . 

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