Showing results for 
Search instead for 
Did you mean: 
Message 1 of 4

My email address does not work - can a moderator help?

I have tried to log into my BT email account recently, and received a message saying my address no longer exists.

My account was created for me by my mother, who is a BT Broadband customer.

I am not sure when I last logged in - it may have been some time ago.

Ideally, I would like someone from BT to check exactly what has happened to my email address, and see if anything can be done to restore it.

It seems from reading the posts here that the best people to find out may be the moderators of these boards.  Also, it appears they sometimes invite people posting about email problems to contact them.  Please could a moderator help me in this way?


0 Ratings
Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: My email address does not work - can a moderator help?

Welcome to this user forum.

If you have not used the email address recently as if it has not been used it may have been deleted.

0 Ratings
Message 3 of 4

Re: My email address does not work - can a moderator help?

Thank you for your reply.  I have looked at the page you gave.  What I am really wanting is to be able to check my account status with BT.  A phone call did not help.  Comments on these boards suggest that the board moderators are more useful than the helpline or live chat - can one contact them directly?

0 Ratings
Message 4 of 4

Re: My email address does not work - can a moderator help?

Hi @gw1000,

If you haven't used the email within the last 90 days it will have been put into a deleted state. You would have had a further 60 days to reactivate the account. If it is past that stage then your email address will have been deleted with no option to restore it.

I can check to see if that is the case for you. I'm going to need the email address and the account number that it belonged to. We will need the permission of the BT account holder to speak with you about it also. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.



Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings