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Mc4
Beginner
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Message 1 of 3

My email history is being deleted

Hi I hope someone can assist me. I have just noticed that my email history on my BT account is being deleted after 7-10 days.  Everything is going both on the Inbox, Sent and Personal folders.  I have recently added my email account to my new Samsung Galaxy phone.  Could this be the cause or could it be something else. I am not great with technology so please don't be too technical with any responses please! Thanks so much. 

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Andy_N
Distinguished Guru
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Message 2 of 3

Re: My email history is being deleted


@Mc4wrote:

Hi I hope someone can assist me. I have just noticed that my email history on my BT account is being deleted after 7-10 days.  Everything is going both on the Inbox, Sent and Personal folders.  I have recently added my email account to my new Samsung Galaxy phone.  Could this be the cause or could it be something else. I am not great with technology so please don't be too technical with any responses please! Thanks so much. 


Hi, welcome to the forums.

How long ago did you add the acconut to your phone? Since that sounds like the most likely "cause". What app on the phone are you using?

It might be worth checking the app settings to see if anything is relevant, like "delete messages on server" after a set number of days - or "when I delete message, delete from server" - that sort of thing. The latter might be relevant if you are pressing delete on your phone. Chances are it is set as IMAP access by default.

 

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Mc4
Beginner
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Message 3 of 3

Re: My email history is being deleted

Thanks. I have changed the setting on my phone which was set to 2 weeks.  Would this setting have deleted emails from my BT email which were older or is there a setting on the BT server than needs changed. Hope thank makes sense?

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