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Beginner
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Message 1 of 7

My emails sent to btinternet.com are marked as spam

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Hello,

I'm trying to send an email to btinternet.com user and I see all my emails are marked as spam.

This is not a bulk or mass email, this is a single email only.

I tried to find how to contact btinternet.com support team, but could not find their email contact info.

Then I tried to send it to abuse@btinternet.com, but it was ignored.

Did anyone try successfully contact them by email recently?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: My emails sent to btinternet.com are marked as spam

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How are you sending the mail? Is the sending server following best practice with SPF, DMARC and DKIM?

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Beginner
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Message 3 of 7

Re: My emails sent to btinternet.com are marked as spam

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Thank you for your quick follow up, I appreciate it.

Yes, I have SPF, DMARC, DKIM setup properly. Other SMTP services don't report it as spam. I think Gmail requires those for a long time and I get it there delivered properly.

Interesting thing is that it started just recently only. I believe it was fine just a couple months ago or so.

Unfortunately, I don't have exact day when BT started mark it as spam.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: My emails sent to btinternet.com are marked as spam

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You could try contacting postmaster@btinternet.com but don't hold your breath waiting for a reply.

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Beginner
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Message 5 of 7

Re: My emails sent to btinternet.com are marked as spam

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I would be surprised if they monitor "postmaster", but I sent it there anyway. At least, it did not bounce (yet). I guess we'll see. Thanks for the suggestion.

If someone has another more guaranteed way, I would appreciate it. I wonder if someone from BT monitors the Community Forum.

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: My emails sent to btinternet.com are marked as spam

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The address is monitored, but they are very slow to respond.

The forum is monitored by the BT moderators, but I suspect their advice would be the same as mine.

The BT spam filters are notoriously over zealous.

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Beginner
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Message 7 of 7

Re: My emails sent to btinternet.com are marked as spam

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Ah, good to know. Thanks for the details. I'll keep my fingers crossed hoping someone will follow up eventually.

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