Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @samdiss, Welcome to the community and thanks for posting, I'm sorry to see your Mum is having issues with her email. I can appreciate trying to help remotely can be a challenge. Can your Mum access her email by logging directly into the BT Email website? I'll send you a private message in a moment so you can get her details over to the Moderation Team and we'll be happy to help.