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samdiss
Beginner
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Message 1 of 2

My mums email hasn't worked for a few days

I am trying to help my Mum virtually with her email, which isn't easy. Her email stopped working about 3 days ago. 

She keeps getting this error ' the mail server mail.btinternet is not responding' and no emails are arriving. 

She has tried doing live chat and calling BT but there are no agents to help her at the moment. 

Any ideas of what we could try please, it would be really appreciated. 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: My mums email hasn't worked for a few days

Hi @samdiss, Welcome to the community and thanks for posting, I'm sorry to see your Mum is having issues with her email. I can appreciate trying to help remotely can be a challenge. Can your Mum access her email by logging directly into the BT Email website? I'll send you a private message in a moment so you can get her details over to the Moderation Team and we'll be happy to help. 

Thanks

Neil

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