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Message 1 of 3

My signature has disappeared – again!

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It seems only about a week since I was last here because my signature had disappeared from emails I am composing. Distinguished Sage told me how to set it up again.  So I went to my mail settings, and the box saying 'Include signature' was ticked! So I spent about half an hour 'chatting' to a chap (or a woman) in India about it on BT Help. Half the time was spent sorting out my password, which I didn't know was different from the one I use to get into my emails and different from the one I use to go into My BT. He gave me a link to my BT email page, but it was the same as the one I use anyway. When I went to 'Compose' I got a blank page (no signature), but when I entered a recipient my signature appeared (Usually my signature is there at the start. So that seemed OK, sort of. But as soon as I said goodbye to the Indian guy and went to 'compose' (or 'reply') to an email, my signature failed to appear. I hate having to type 'Regards, Albert' at the end of every email. It's handy to have the signature. And one more thing, when i type my signature, I now get a dialog box I never used to get asking me if I want to go to Plain Text as my signature is in Plain Text. What's that all about?

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Message 2 of 3

Re: My signature has disappeared – again!

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The dialog box says "Do you want switch to plain format since the signature is plain text?" I am now getting my signature when I enter a recipient. I would like to have put this in my first post, but there doesn't seem to be an edit button.

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Message 3 of 3

Re: My signature has disappeared – again!

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Try going to Settings (click on your e-mail address in top right corner, then select settings)

 

Then go to Mail > Signatures and Edit your Signature.  Change it to "Rich" instead of "Plain".