cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
maverickmalvern
Contributor
713 Views
Message 1 of 12

NO EMAIL LOG IN

Go to solution

HELP.  I AM DESPERATE.  I CANNOT LOG IN TO MY EMAIL ACCOUNT.

 

DESKTOP COMPUTER,  WINDOWS 10,  BT YAHOO MAIL.   SAYS NOT INSTALLED CORRECTLY.

 

IT WORKED FOR THREE WEEKS AFTER UPGRADE TO WINDOWS 10. 

 

HAVE TRIED EVERYTHING, INCLUDING CHANGE OF PASSWORD.   NOT RECOGNISED.

 

AS A BT CUSTOMER OF MANY YEARS, I AM GOING CRAZY.  I NEED MY EMAIL. 

 

0 Ratings
Reply
11 REPLIES 11
Distinguished Sage
Distinguished Sage
711 Views
Message 2 of 12

Re: NO EMAIL LOG IN

Go to solution

There is no need to shout.

 

Can you access webmail ok? https://signin1.bt.com/login/emailloginform

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
701 Views
Message 3 of 12

Re: NO EMAIL LOG IN

Go to solution

How are you accessing your email. Is it through a web browser or are you using an email client?

 

What says "Not Installed Correctly"?

0 Ratings
Reply
maverickmalvern
Contributor
694 Views
Message 4 of 12

Re: NO EMAIL LOG IN

Go to solution

Sorry, not shouting, just elderly and poor health.

No access whatsoever.  Had a message been compromised.

0 Ratings
Reply
maverickmalvern
Contributor
693 Views
Message 5 of 12

Re: NO EMAIL LOG IN

Go to solution

I sign into e-mail through my home page BT.com  (email tab).

 

have also tried Yahoo as I am on BT Yahoo mail plus the advanced BT log in page  https://signin1.bt.com/login/emailloginform

All to no avail.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
686 Views
Message 6 of 12

Re: NO EMAIL LOG IN

Go to solution

What happens whe you try to log on, do you get any message?

 

Why do you think it's been compromised?

 

What happened the first time you tried to log on before you tried to change your password?

0 Ratings
Reply
maverickmalvern
Contributor
677 Views
Message 7 of 12

Re: NO EMAIL LOG IN

Go to solution

It does not recognise my log in name / password

 

I had a message to run a security scan;  change password;  as email compromised.

 

It all worked for 3 weeks after upgrade to Windows 10.

 

I did download kb 3087040 as a stand-alone package.

 

Also got Outlook on my Account  (do not know how ?)

 

Have email / calendar app  (which has a poor rating)  and I am having same problems......neither of them work.

 

Have sync'd and re-sync'd but to no effect

 

 

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
670 Views
Message 8 of 12

Re: NO EMAIL LOG IN

Go to solution

I don't think the KB3087040 update and your email problems are connected but there were/are apparently problems with the download. It might be worth trying to uninstall it then re-install it.

 

Open the Settings app and select “Update & security.” Under Windows Update, scroll down and select “Advanced options,” and then select “View your update history.” You'll see a list of updates installed and the dates they were installed. Find KB3087040 and uninstall it.

 

Did you change your log on password or would it not let you?

 

Have you tried the "forgotten" password in order to change it if need be.

 

 

0 Ratings
Reply
maverickmalvern
Contributor
652 Views
Message 9 of 12

Re: NO EMAIL LOG IN

Go to solution

Deleted the update.

 

Tried to change password several times.

 

Tried the "forgotten" password.

 

All to no avail.

 

Also have Outlook, which I really do not require, but having accessed their e-mail site, tried to import contacts and sign-in details not recognised.

 

May wait till morning (22.03 now) to see if it heals itself, otherwise will get the hammer out and smash it all up.

0 Ratings
Reply
maverickmalvern
Contributor
632 Views
Message 10 of 12

Re: NO EMAIL LOG IN

Go to solution

I still have no e-mail access.

 

The Mail and Calendar icons on Start page do not work.  Have sync'd many times.

 

When I access the Mail icon it says  "Btinternet account settings out of date"  and keeps requesting a password.

 

I enter password and nothing happens.

 

How do I get a new e-mail address from BT ?  

 

And transfer my e-mail contacts that I am unable to access at the moment ?

0 Ratings
Reply