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taltma
Beginner
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Message 1 of 4

Name on BT app

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When I send an email on the BT app the recipient will see my name as John Smith Smith. When I send emails on my laptop my name appears correctly to recipient - John Smith. Spoken to BT often but they can't fix it.

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mog_catto
Beginner
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Message 2 of 4

Re: Name on BT app

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I had this problem too.  The BT Email app uses your first/last name from webmail.  If it is wrong you will need to log into webmail and go to settings (top right corner) and update your name there.

taltma
Beginner
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Message 3 of 4

Re: Name on BT app

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That appears to have worked. Thank you so much. I've spent many hours over the years with BT trying to sort this out to no avail.
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DavidM
Moderator
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Message 4 of 4

Re: Name on BT app

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Fantastic post there @mog_catto . Kudos to you 👍

Cheers

David

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