Need access to an old email address?

[davidglen]

Hi folks,

Sorry if this question has been asked a million times.

I need access to an old email address. When I've tried to change the password it comes up saying "Sorry this BTID does not appear on our system. Please check and try again", which makes me assume it's been deleted.

The email address is connected to an old instagram account that I want to delete, so I'd really like to gain access if this is possible.

Does anyone have any information that can help?

Thanks

David

[gg30340]

If you have not been accessing the email address within the last 150 it will have been deleted and the contents will have been deleted.

See link.

Why has my email address been suspended or deleted? | BT Help