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winner6060
Aspiring Contributor
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Message 1 of 16

Need to Change Security Question for BT Yahoo Email

Hi

 

I need to change my 'security question' for my BT YAHOO email. I was able to do this for many years under 'account settings' which you would find at the top right of the BT YAHOO screen.

 

However the option under account setting to change the security question has vanished. All I am given the option to change is my BY YAHOO email password. I have to stress I don't want to change the security question for my BT ID, which is separate.

 

Any ideas where it has gone?

 

Thanks.

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15 REPLIES 15
Moderator
Moderator
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Message 2 of 16

Re: Need to Change Security Question for BT Yahoo Email

Hi @winner6060 Sorry you are unable to change your security question and answer.

 

Drop us over your details and we will be happy to help you. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Moderator
Moderator
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Message 3 of 16

Re: Need to Change Security Question for BT Yahoo Email

Hi @winner6060,

 

I'm sorry you're having problems changing your security question on your BT Yahoo email.

 

Please can you try How do I change or reset my personal security information on BT Yahoo? and let me know if you were able to change the password following those instructions?

 

Thanks

 

PaddyB

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winner6060
Aspiring Contributor
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Message 4 of 16

Re: Need to Change Security Question for BT Yahoo Email

This issue is still unresolved over a month later. I have spoken to your 'support staff' and they did not offer a resolution as to why I cannot view/modify my security details. I've not heard from any BT staff for nearly a week now.

 

Can someone contact me asap?

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 16

Re: Need to Change Security Question for BT Yahoo Email

Did you contact the mods when offered?

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winner6060
Aspiring Contributor
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Message 6 of 16

Re: Need to Change Security Question for BT Yahoo Email

@licquorice

 

Hi, yes I did. Been in communication with the Mods on several occassions. Finally got put through to the team in India. 

 

All I can say is that the following info is incorrect with regards to my account:

 

http://bt.custhelp.com/app/answers/detail/a_id/13394/kw/How%20do%20I%20change%20or%20reset%20my%20pe...

 

I can no longer access the 'security information page' described in the above link, and was given no acceptable resolution by the 'support team.' 

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 7 of 16

Re: Need to Change Security Question for BT Yahoo Email

I have asked if one of the mods can respond.

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winner6060
Aspiring Contributor
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Message 8 of 16

Re: Need to Change Security Question for BT Yahoo Email

@licquorice Thanks, I await their response.

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Moderator
Moderator
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Message 9 of 16

Re: Need to Change Security Question for BT Yahoo Email

@winner6060 sorry about that, I can see @RobbieMac is looking after this for you and he has set a follow up to get back to you tomorrow as he's in the office over the weekend.

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Distinguished Guru
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Message 10 of 16

Re: Need to Change Security Question for BT Yahoo Email


@winner6060 wrote:

This issue is still unresolved over a month later. I have spoken to your 'support staff' and they did not offer a resolution as to why I cannot view/modify my security details. I've not heard from any BT staff for nearly a week now.

 

Can someone contact me asap?

 

 


Hi.

 

Edit: See next post

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