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Message 1 of 5

New BT Email layout and functions

I have read posts from others about the new BT email layout and functions. I am also finding it incredibly frustrating - it is almost impossible to do anything quickly now. Deleting messages - it takes forever for the delete button to work and as others have found moving any message into a folder is overly complicated involving endless drop down menus.  It's wasting so much time.

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Message 2 of 5

Re: New BT Email layout and functions

Are you not able to drag and drop messages to folders?

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Message 3 of 5

Re: New BT Email layout and functions

Yes, very quick and easy.

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Message 4 of 5

Re: New BT Email layout and functions

Have a read of the Help pages found in the big green box above the username and password on the log on page it might help.

https://bt.custhelp.com/app/answers/detail/a_id/64151

 

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Message 5 of 5

Re: New BT Email layout and functions

The functions seem to take a long time to 'kick in'. By that I mean it can take 5 minutes or longer for the delete and other buttons to become live by which time the whole system has to be refreshed so the process starts again. The drag function only works sometimes. Mostly I find I have to delete and move things using the drop down menus which is slow...

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