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Community Manager
Community Manager
2,486 Views
Message 1 of 86

New BT Mail Layout

Hi everyone,

We’ve recently made some improvements to the look of BT Mail. We believe these changes will simplify your use of the service.

We’ve started introducing the changes but not all BT Mail customers will see them at the same time; it’s likely to take a few weeks before this happens. You’ll know when we’ve upgraded your email as you’ll see a welcome message with a short video next time you log in.

Cheers,

Sean 

Community ManagerSeanD
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85 REPLIES
maewilliam
Beginner
2,311 Views
Message 2 of 86

Re: New BT Mail Layout

Thanks for this info - the new format has been imposed on my e-mail and having tried it we would like to revert to the classic version. have tried 'settings' to access 'more setting' where there is said to be an option to do this  - after 'settings' the choice 'more settings' does not appear - how do w go about getting back to the Classic view which worked for us

Distinguished Sage
Distinguished Sage
2,291 Views
Message 3 of 86

Re: New BT Mail Layout

Classic view is only available for those still on the BTYahoo mail system.

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susanscott
Beginner
2,226 Views
Message 4 of 86

Re: New BT Mail Layout

I have spent 2 hours talking to BT at Dublin who know nothing about this change! Told to go on community.bt.com  where I have not had help to allow me to open emails!!Can I move from BT to Sky or another provider please!

Distinguished Sage
Distinguished Sage
2,220 Views
Message 5 of 86

Re: New BT Mail Layout

Why do you need to change ISP to change email provider? Just get a Gmail address you can use with any ISP.

If you stopped using webmail and used the right tool for the job, a mail client, you wouldn't have a problem with the user interface.

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dogrel
Aspiring Contributor
2,177 Views
Message 6 of 86

Re: New BT Mail Layout

BT forced this change on me some days ago. After trying to use the new system I got in touch with BT to try to revert to the logical, easily accessible, user-friendly version I had been using. After wasting 2 hours of my time, I was no nearer a solution and gave up! BT was no help whatsoever. I am unable to access folders containing much needed data. I would have stored all of these on usb if there had been any warning of the change in BT mail - but there wasn't. What used to be a simple scan through emails in order to view/sort/discard has become a time-wasting chore. BT cannot have tried the new format on a trial user group as they would have been told it was rubbish. Great for advertisers though as you are bombarded with garbage. Sadly, a double fail for BT as their 'help' staff were unable to help too.

Distinguished Guru
2,150 Views
Message 7 of 86

Re: New BT Mail Layout


@SeanDwrote:

Hi everyone,

We’ve recently made some improvements to the look of BT Mail. We believe these changes will simplify your use of the service.

We’ve started introducing the changes but not all BT Mail customers will see them at the same time; it’s likely to take a few weeks before this happens. You’ll know when we’ve upgraded your email as you’ll see a welcome message with a short video next time you log in.

Cheers,

Sean 


Who is this "we" ?

Who were the beta testers for the new system? Where was the invite?

What was the reason the changes were made, and where were are the reports that made this necessary?

Why are you never transparent about changes that affects a lot of users?

Enix
Aspiring Contributor
2,132 Views
Message 8 of 86

Re: New BT Mail Layout

I have just logged into my e-mail this morning and was presented with the new design.  I'm not pleased!  I can't access any of my folders!  There's no way to scroll down to my folders.  The previous design was so much better.  Can I please have some help with this?!

New_To_UK
Aspiring Expert
2,100 Views
Message 9 of 86

Re: New BT Mail Layout

Hi, are you able to post a screenshot of this?

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Gary_C
Contributor
2,083 Views
Message 10 of 86

Re: New BT Mail Layout

I take it we are talking about web access ?

if it's causing problems, can you not setup a imap/ pop3/smtp program such as outlook or use the mail function on an iPad 

i never use the web page to access my btinternet Mail. Much quicker and avoids all the flashy extras.