I'm afraid it's the way it is with many of these big organisations. I spend hours chasing organisations from Royal Mail, HMRC to Samsung and always for the same reason - they get it wrong then put you through the hoops afterwards. With BT, it's take or leave it. E-mails are just something they tack on mainly because they have to be seen to do it. Their real prize and where the money is, are the streaming services and paid up sports channels. I use e-mails alot and have been with BT since it was the GPO. Between the Yahoo debacle and this episode, it was reasonably good, it really didn't need changing.
But, I never use the browser for mail, except when I'm away from the home computer. There have been a lot of adverse comments on here about mail handlers like Outlook, in my opinion, misguided. It it hadn't been for a friend of mine almost in tears over the changes, I wouldn't be here now. Outlook just carried on dealing with the e-mail accounts and this mess went unoticed, and still does today.
With mail, like anti-virus etc., you can take the free stuff at the cost of all the rubbish that goes with a free service, constant ads, constant pop-ups. Despite all the criticism, Microsoft Office, with Outlook included, is my mainstay, and like the security software, I think the cost is well worth it.
Google Mail isn't half bad again despite the criticism and I use it as a secondary account.
For a while, during the Yahoo period, I did try the BT Premium service at £11 a year, just to get it ad-free, but didn't think it worthwhile.
BT aren't going to spend a lot of money supporting something must be a drain - someone has to pay for the call centres however bad they are. There probably are better e-mail services used by big business, but it's going to cost.
But what BT did here is a disgrace and they now have a lot of unhappy customers. There's a good chance that for every one person who made it to this discussion, there will be a thousand who didn't, tearing their hair out.
Shame on BT, their silence says it all.
Thanks for advice.
Please have you any suggestions as to how to access all my previous Inbox and Sent emails. ??
In the old system you just clicked an arrow to see 50 at a time.
Maybe now you can only access these previous email if you enter a name and a series of dates. ???I have many emails where I cannot recall all the names/email addresses involved. How can this be an improvement on the old method. ??
Also I'm fed up with seeing adverts in every In email.
Righthand side of the list of the emails is a slider bar that is not very clear with tiny triangular arrows, hardly visible in chrome, if in None preview you will have to move the page up to see the arrow. Position cursor over bottom arrow and hold down left button, screen should scroll up revealing older emails.
Install adblockers, Ublockorigin is a good one. I dont see any.
Can I just add my name to the list of all of those who have complained about the sudden imposition of the so-called New Bt Mail Layout. It is just not fit for purpose and I cannot see any single improvement over the "old" layout which just didn't need changing. What on earth were BT thinking about when they decided to go down this route and alienate so many of their loyal custmomers. Shame on you BT.
Can I add my name to the list of unhappy BT email customers , there seems to be some confusion by BT the word 'change' is not the same as 'improvement' , loath the 'new' layout.
Sadly I do not think they care, I made a complaint last Tuesday and it said on screen that I would have an answer within seven days, I have not had an answer yet but I have four emails today asking has the community answered my question and can I mark it as an accepted solution. Do you think there is no one at BT and they rely on the community to answer the questions for them?