To view images:- Log onto your email account and go to the settings which are found by clicking on your email address/user name at the top right. When the settings open go to Mail > Block Images. select the box "Allow All Images". Click "Save".
Good morning Alison
The screenshot was interesting - blank. I wonder what is going on.
I notice you are using Chrome. I'm not a huge fan of Chrome and in terms of browser use, I rate them 1) Firefox, 2) Chrome, 98) Edge, 99) IE
Let me see if I can insert a couple of images (taken with Snipping tool)
These are from the browser version using Firefox. You will see at the top left "Webmail - Firefox"
These are the result of double-clicking on the subject "header" and are what oldles described as the orphan window
It's a fully functional window in it's own right and has all the reply etc. stuff in the three dots menu
You'll notice "show image" on the right of the first image and the second image shows the result. The third image shows it again in the forum image. Not very helpful, but there is a similar function in Outlook.
I think the first thing you need to do is try Firefox and see what you get. If you don't have Firefox, you can download it by going to the Firefox webpage - it may show as Mozilla Firefox. There clearly is a difference between Chrome and Firefox in the way it deals with BT webmail, but I'm not going to get into that one. The only thing I would add, is that my Firefox is "out of the box" without any changes to settings etc., other than Norton security.
None of this may help with the problems you experience and ultimately you may have to use a client - I'll let licquorice help you with that.
As an aside, did you find the Snipping tool? Print Screen on my PC dumps the image into OneDrive with no opportunity to select a destination. Snipping has all the usual save and save as. If you double click on the image in File Explorer (wherever you saved it), it opens in MS Photos. At top right, you have edit and create. Click on that and you have a reasonable editing sub-menu. At the bottom is something like 3D photos. It's the old MS Paint, I think. There are a full set of tools including highlighting and erasing.
Very interesting. I did use Firefox at one stage but changed to Edge because it seemed kinder on battery-charge life, and then to Chrome because one website I use frequently did not work with Edge. Maybe I should go back to Firefox as you suggest. My "orphan window", as oldles describes it, has nothing "clickable" at all, and no "show image" option. The weird thing is that I don't always get these blank windows; it's a problem that comes and goes, perhaps as a result of some sort of tinkering the BT people are doing with this mess they have created?
I didn't find the Snipping tool you mentioned. PrintScreen didn't save the image to OneDrive as it does for you. I pasted the screenshot into a Word document, saved the screenshot as a picture, cropped the picture to hide my email address, then re-sized it to get it down to an uploadable size. So I (sort of) got there in the end, but was only able to edit the image rather crudely, by cropping it. Goodness knows where the snipping tool is!
PS Have just managed to find the picture editing tools you mentioned by opening the image with "Snip and Sketch". Gosh, I am learning all sorts of things, even if I haven't got to the bottom of BT webmail's idiosyncrasies. Thanks piglet22!
Just checked this. It was already set to "Allow all images" so that doesn't seem to be the problem, but thanks for trying.
No snipping tool in my Taskbar. I did find it by searching as you describe (you're very good at this!) and have now pinned it the taskbar. I also saw the message saying that the snipping tool is moving etc etc. As you say, they just don't seem to be able to stop tinkering, even if what is already available is perfectly adequate and what they replace it with is inferior.
The system "Refresh" has made it harder to use !. Also getting IMAP4 Errors on unchanged mail system, same result on 2 M/C's. It appears to be your sent folder copy thats screwing things up !. This then loses the mail copy customer has sent. This is poor management, you should do a customer survey and properly test instead of using your customers to test !!!. YOU KNOW ALL THE PROBLEMS get them FIXED ! please.
Can you clarify what you mean by system Refresh and 2 M/C's?
I'm guessing M/C is Mail Client - which ones?
IMAP errors are not uncommon, typically I get something like "IMAP has closed connection" in Outlook. It's trivial as closing the message just clears it and back to normal.