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landie57
Aspiring Expert
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Message 1 of 4

New BT e mail, images not downloading in e mail client

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For the last week or so I have noticed the images and content of e mails are not opening when viewed in e mail client, MS Outlook. An example is email adverts from Screwfix, none of the content opens, similar problems occur with email from others eg Dash4it. I use MS Outlook because despite the 'improved' Bt mail I find Outlook far more user friendly.

Have others had this problem? Example below.

landie57_0-1597130425015.png

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New BT e mail, images not downloading in e mail client

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Works fine for me with Outlook 2010

screwfix.jpg

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: New BT e mail, images not downloading in e mail client

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You should check in your Outlook Options settings to see if you have it set not to download images. I think it will be in the section "Trust Centre" or something similar.

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landie57
Aspiring Expert
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Message 4 of 4

Re: New BT e mail, images not downloading in e mail client

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Anti virus (AVG) updated and problem resolved.

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