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Newbie
393 Views
Message 1 of 2

New BT email app login issues

Hi. Just posting here with a solution if anyone has been having the same frustrating experience as me migrating from Yahoo email to the BT email app on Android. Try as I might, although the browser transfer (webmail?) was seamless and worked perfectly, opening the app I could not sign in and was persistently told my username and password were unrecognised. Completely inexplicable. Turns out that BT's password criteria no longer accepts certain special characters (e.g. '£') and it was this that was causing the problem. So  a password reset fixed it, and no inanimate objects in my immediate vicinity were harmed. Anyway, hope this helps anyone out there in a similar predicament. Cheers.

1 REPLY 1
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Moderator
Moderator
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Message 2 of 2

Re: New BT email app login issues

Hi @GRO47 

Welcome to the Community!

Thank you for this valuable feedback.  I have let the email product team know about your experience.  Thank you again for taking the time to post and let us know 😊

Cheers,

Robbie