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JerryT
Beginner
600 Views
Message 1 of 4

New Client not designed for touch screen or Pen devices-they killed alternatives & didn't test touh!

Touch an email it selects but doesn't show, deselect and go round in circles , even Microsoft recognises this issue and has a switch to disable selection boxes but BT outsourced developers don't even check functionality.
Suspect BT just looked at presentation and said OK, its not as though they do not have a captive base now they have killed yahoo client, oh wait its customers , seems we are only marketing opportunities.

This level of incompetence is unacceptable for a tech company to ignore basic functionality in email client. That BT is  a communications company and we have no way of emailing direct or even  via a form(another cyclical dead end) but have to hope they watch forums speaks volumes about them.

The alternative is to move to a competent service provider that spends at least a little on fundamental systems.


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Matt-S
Moderator-Retired
590 Views
Message 2 of 4

Re: New Client not designed for touch screen or Pen devices-they killed alternatives & didn't tes...

Hi @JerryT,

Welcome to the Community and thanks for the feedback.

Can you confirm the make and model of the device you are using?

Thanks

Matt

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JerryT
Beginner
555 Views
Message 3 of 4

Re: New Client not designed for touch screen or Pen devices-they killed alternatives & didn't te

email.bt.com on Windows 10 Galaxy Book 12 or Android Galaxy Tab A 6. The selection box takes priority from single touch.

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JerryT
Beginner
251 Views
Message 4 of 4

Re: New Client not designed for touch screen or Pen devices-they killed alternatives & didn't te

Samsung GB12
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