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Contributor
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Message 1 of 20

New Disposable Addresses not working - BT Yahoo Mail

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Hi all.

 

I'm suddenly having trouble with BT Yahoo disposable address creation. I appreciate that BT Mail has changed but BT Yahoo mail hasn't as far as I know. I am definitely on BT Yahoo Mail - logo below to clear up any doubts.

 

I have used disposable addresses for many years in the format xxxx-abcd@yahoo.co.uk with no problems.

 

Today, I tried to create a new disposable address and the yahoo domain has changed from yahoo.CO.UK to yahoo.COM (See image below)

 

I was able to create the new address and it successfully appeared in my list of disposables. However, when I tested it by mailing it from my main bt mail account, the Yahoo MAILER-DAEMON reported that there was no Yahoo account with that name. Such tests have always worked happily on other disposables.

 

I tried to send to the address again in both forms  xxxx-abcd@yahoo.co.uk and xxxx-abcd@yahoo.com and both attempts failed.

 

The issue appears to be that the Yahoo domain has changed from ".co.uk" to ".com" but I cannot manually edit that portion of the new address in the window shown below.

 

My existing yahoo.co.uk domain disposables still work as normal as far as I can tell.

 

Has anyone else noticed the problem? - and are there any suggestions as to a solution please? 

 

Kind Regards

 

WhiskyWerrington

 

BT Yahoo logo 

 Address Creation Window

 

 

 

 

 

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Contributor
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Message 2 of 20

More Info : Disposable Addresses not working - BT Yahoo Mail

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A bit more info . . . . . Bizarrely, the new "@yahoo.com" disposables can send email successfully - its just receiving mail that doesn't work for them.

 

This seems to confirm that it's a fault - not a deliberate withdrawal of service by BT.

 

Any ideas, folks??

Cheers

 

 

Successfully sent outgoing mail to main BT account

 

    Sent Mail OK.JPG

 

 

 

Failed to receive incoming mail from main BT account

 

  Sending Failed

 

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Newbie
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Message 3 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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I have also noticed exactly this.

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Newbie
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Message 4 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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All previously created disposable addresses still work though.

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Aspiring Contributor
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Message 5 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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I've got the same issue on my Yahoo Mail account (yahoo.co.uk)

 

The disposable email address only works with in Yahoo Mail. It cannot send or recieve mail externally

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Message 6 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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@jackoson Thanks for that. Sorry you've got grief too - but it's good not to be alone in this ! Smiley Frustrated

 

@SmellyPants That's interesting. If I understand you correctly, your dedicated Yahoo mail account has dispposable addresses which are also misbehaving in a similar way.

 

As I only have access to Yahoo by proxy through BT, I have no effective access to Yahoo Cust Svce. Not sure if they could help?

 

A quick thought - Maybe the issue has been caused by a Yahoo policy change (or bug) and BT has just been caught up in the after effects?

 

Cheers

 

 

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Aspiring Contributor
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Message 7 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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@WhiskyWerrington Yes that's what I was trying to say Smiley Wink sorry for any confusion. 

 

Yep also thinking that BT mail which AFAIK is backed straight on to Yahoo Mail has been affected by a Yahoo change.

 

They started limiting disposable addresses before Christmas possibly it's something to do with this (Iwas close to the max)?Getting a hold of customer support appears to be a but of a challenge though 😞

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Distinguished Sage
Distinguished Sage
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Message 8 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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Have a look at this thread, it may or may not have relevant information.

 

https://community.bt.com/t5/Email/Can-t-create-new-disposable-email-address/td-p/1765694

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Aspiring Contributor
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Message 9 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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Thanks, @gg30340 I've created a request with a Yahoo Email specialist following on from the the thread you linked to. Will see if that gets me anywhere.

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Message 10 of 20

Re: More Info : Disposable Addresses not working - BT Yahoo Mail

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 I agree CS is sometimes tricky. Historically, whenever I've contacted BT about any BT Yahoo disposable problem (there have been a couple), BT seem not to have understood that they offer Yahoo addresses as part of the BT service. The moment Yahoo is mentioned I've been knocked back and told to speak to Yahoo CS. 

 

Of course, in fairness, Yahoo could never help - my contract was with BT. Going round in circles springs to mind and I'm not looking forward to going through all that again :smileyfrustrated 

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