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kenc
Aspiring Contributor
246 Views
Message 1 of 3

New E-mail problems

Over the last few days we have had a BT update come through, which we downloaded onto both a laptop and the main pc.

 

I have had a lot of trouble opening one or two e-mails since this was done, and it does not make sense why I can open some e-mails and not the rest

 

Everthing seemed fine before the BT updates, so is there a problem with them

 

The Laptop computer is working fine now but the pc just will not open certain e-mails at all.

 

Bt did a test in the system but when the e-mails came through I could not read them at all  on the main pc

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Distinguished Sage
Distinguished Sage
225 Views
Message 2 of 3

Re: New E-mail problems

What BT update, was it for the BTDesktop Help. If it was I would uninstall BTDesktop Help. It can cause problems on some compters and is not needed for anything on your computer or to enable your omputer to connect to the Internet.

kenc
Aspiring Contributor
194 Views
Message 3 of 3

Re: New E-mail problems

Thanks for your help, that seems to have corrected the problem

 

Ken

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