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bigbilly
Contributor
1,272 Views
Message 1 of 11

New Email Address

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Has the email address changed this morning ?

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10 REPLIES 10
Danathan
Contributor
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Message 2 of 11

Re: New Email Address

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'THE' email address? Can you expand a little?

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PeterE17
Aspiring Contributor
1,220 Views
Message 3 of 11

Re: New Email Address

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The BT email url has changed for me this morning, and by the looks of it has changed for you, bigbilly.

If you follow an old bookmark it directs you to a page with a new link, which doesn't always work. 

This link works for me though:  https://ux.btmail.bt.com/cp/index-rui.jsp?v=1.3.23.2#app/mail

An alternative is to sign in to "MyBT" and get to mail from there. 

Matt-S
Moderator-Retired
1,197 Views
Message 4 of 11

Re: New Email Address

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Hi @bigbilly,

Welcome back to the Community.

Sorry to hear that you are having problems getting into your BT Mail.

Can you try and use the link @PeterE17 has provided or access via the email button at the top of BT.com?

Let me know how you get on 🙂

Thanks

Matt

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Twotone
Aspiring Contributor
1,176 Views
Message 5 of 11

Re: New Email Address

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More accurately, why do I have to come here to find out how to gain access? 

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ScrumpyKen
Beginner
1,163 Views
Message 6 of 11

Re: New Email Address

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I've tried the new links and they don't work. I have to login via MyBT then click Email every time I want to do something or read a new message - it's not fit for purpose.

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gg30340
Distinguished Sage
Distinguished Sage
1,138 Views
Message 7 of 11

Re: New Email Address

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Try clearing your browsers cache/cookies and history then use the links as suggested.

gg30340
Distinguished Sage
Distinguished Sage
1,135 Views
Message 8 of 11

Re: New Email Address

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@Twotone wrote:

More accurately, why do I have to come here to find out how to gain access? 


How do you normally log onto your email account and where else have you tried to find out how to gain access? 

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PeterE17
Aspiring Contributor
1,115 Views
Message 9 of 11

Re: New Email Address

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Well, that's weird.

My old bookmark now works again, whereas it didn't this morning (15th November).

AND the new bookmark still works.

I call that a win. 

bigbilly
Contributor
1,084 Views
Message 10 of 11

Re: New Email Address

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That looks like the answer.  It does redirect after a while but suggests that you set up the new URL.  I was nervous by the new URL as I get lots of scam emails telling me that my email will be shut down if I don't send my log in details supposedly sent from BT.

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