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Aspiring Contributor
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Message 21 of 23

Re: New Email Is Rubbish

Thanks for that, my bad, see now that is explained. Still can't move/delete multiple emails though
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Distinguished Sage
Distinguished Sage
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Message 22 of 23

Re: New Email Is Rubbish


@JohninCornwall wrote:
Thanks for that, my bad, see now that is explained. Still can't move/delete multiple emails though

Amongst the many other problems with the email webpage  UI (User Interface) there also seems to be a problem with deleting emails in bulk. BT are apparently aware of the problem and are allegedly working on a fix.

The following are not suggested as "fixes" but as a "work around" you could try the following:-

Click on the box to the left of the first email you want to delete and assuming you want to delete all the emails that are below that you can either press on your keyboard  "shift" key and "PgDn" key repeatedly and it will mark all the other emails with a tick or use the "shift" key and the down arrow. This will also mark all the boxes with a tick or tick the first box you want to delete and holding the shift key move to the last email you want to delete and tick its box and release the shift key. All the emails in between should now be ticked.

If you don't all the emails that have been marked with a tick deleted you need to go down the list and untick the ones you want to keep.

Once you have done that you then click on the "Delete" button in the menu bar which should delete them on mass however if it does not work, once they have all been ticked, you should try to drag and drop them into the trash folder.

The same applies if you want to move multiple emails to a folder, try dragging and dropping.

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Aspiring Contributor
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Message 23 of 23

Re: New Email Is Rubbish

Thanks for that but sadly it doesn't work. That is to say, multiple emails cannot, or only infrequently be moved no matter how the box is checked, either by drag and drop or using the menus. Invariably the system has a try then 'Unexpected Error...' message appears and the screen freezes
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