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Message 1 of 6

New Email format Login email autofill disabled?

Since the new email format has gone live it will not autofill my email user name. I have to type it in every time. 

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Message 2 of 6

Re: New Email format Login email autofill disabled?

Autofill is a function of your browser. The url has changed you will need to save the new details.

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Message 3 of 6

Re: New Email format Login email autofill disabled?

The autofill is a feature of your browser not BT.

 

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Message 4 of 6

Re: New Email format Login email autofill disabled?

Thank You . However I have deleted my saved password then logged in again and saved but I still have to type my full email address
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Message 5 of 6

Re: New Email format Login email autofill disabled?

Go into your browsers settings and go to the Saved Passwords and check to see if your BT username and passwords are stored. If they are, find the one that is stored for your BT email account and delete it. You should then be offered to save it again the next time you are logging on.

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Message 6 of 6

Re: New Email format Login email autofill disabled?

Thanks That is what I did.
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