I'm also suffering from the same problem, could you post how you sorted it please
Hi, my mother is having exactly the same problem with her BT Internet email, also since last week. Can you post the solution, please.
@mpap The OP's issue was caused as they set up filter rules in their email settings to put emails into the trash folder. Instructions on how to use the filters can be viewed on this link Using BT Mail's anti-spam features