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Levidog
Beginner
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Message 21 of 23

Re: New Emails go to 'trash'

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I'm also suffering from the same problem, could you post how you sorted it please

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mpap
Newbie
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Message 22 of 23

Re: New Emails go to 'trash'

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Hi, my mother is having exactly the same problem with her BT Internet email, also since last week.  Can you post the solution, please.

 

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Moderator
Moderator
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Message 23 of 23

Re: New Emails go to 'trash'

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@mpap The OP's issue was caused as they set up filter rules in their email settings to put emails into the trash folder.  Instructions on how to use the filters can be viewed on this link Using BT Mail's anti-spam features

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