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GJ50
Beginner
1,176 Views
Message 1 of 9

New bt email app

I can download  the new app but cannot log into it. The email helpdesk is as much use as a chocolate teapot. This is rather annoying as we are paying for a rollsroyce service but end up with a skoda 

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
1,175 Views
Message 2 of 9

Re: New bt email app

the app only works if your email has migrated from BTYAHOO to BT mail



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Matt-S
Moderator-Retired
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Message 3 of 9

Re: New bt email app

Hi @GJ50,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you can't get logged into the new email app.

Are you getting an error message?

If you log into webmail on BT.com does it show as BT Mail or BT Yahoo at the top of the screen?

Thanks

Matt

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licquorice
Distinguished Sage
Distinguished Sage
1,158 Views
Message 4 of 9

Re: New bt email app


@GJ50 wrote:

I can download  the new app but cannot log into it. The email helpdesk is as much use as a chocolate teapot. This is rather annoying as we are paying for a rollsroyce service but end up with a skoda 


Until it improves, don't bother. Use Blue mail,far better and it works whichever version of mail you are on.

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GJ50
Beginner
1,143 Views
Message 5 of 9

Re: New bt email app

Thanks I will give it a go 

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GJ50
Beginner
1,099 Views
Message 6 of 9

Re: New bt email app

Tried it don't work unfortunately 

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imjolly
Distinguished Sage
Distinguished Sage
1,089 Views
Message 7 of 9

Re: New bt email app

I have used bluemail for years to pickup my various bt email including 2 migrated to BTmail and don't have any problems

did you use the BT mail setting

https://www.bt.com/help/email/manage-email-account/account-set-up/i-want-to-set-up-my-primary-email-...



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licquorice
Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: New bt email app

Select 'Other' when adding the account, enter your email address and password and it will just work.

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Williamsox
Beginner
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Message 9 of 9

Re: New bt email app

I completely agree with you.

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