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Lynneg
Beginner
840 Views
Message 1 of 4

New e mail address

my Mother has forgot here e mail address and password and bid for that matter,I have set up a new e mail address but when I log in it says either not recognised or not logged in ,Any ideas

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3 REPLIES 3
NeilO
Moderator
Moderator
821 Views
Message 2 of 4

Re: New e mail address

@Lynneg you can get a BT ID reminder by entering your mums number on this link once logged into her My BT account you should be able to get the email address details or set up an new one if needed. 

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Lynneg
Beginner
807 Views
Message 3 of 4

Re: New e mail address

Thank you.I have created her btid account.I can now see her e mail address but don't know the password.When I recover password it is being sent to a mobile and e mail address to a person my mother no longer has dealings with.Can I change these details ?

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RobbieMac
Moderator
Moderator
794 Views
Message 4 of 4

Re: New e mail address

Hi @Lynneg

Thanks for posting back!

Have a word with our >> Billing Live Chat Team << today to see if they can help and let me know how you get on.

Cheers,

Robbie

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