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jonaldinho
Beginner
3,138 Views
Message 1 of 14

New email: Inbox - Error = An unexpected error has occurred

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Since the webmail system was upgraded I am unable to view my inbox. 

Other folders will load, but the Inbox is always throwing this error irrespective of which browser is used. 

Anyone having this problem, or get a solution please

JD

13 REPLIES 13
RobbieMac
Moderator
Moderator
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Message 2 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Hi @jonaldinho 

Welcome to the Community and thanks for your post!

I'm sorry that you're getting an error message when trying to view your Inbox since the update.  Is this still an issue or have you managed to speak with a colleague?

If you're still having problems reply back as we can raise this for you.

Cheers,

Robbie

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jonaldinho
Beginner
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Message 3 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Thank you for replying to my post. 

No, the issue has not been resolved and the error keeps happening. 

The inbox folder is big, +10GB might that be a cause? Other folders can be opened. 

Thanks

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DanielS
Moderator
Moderator
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Message 4 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Hi @jonaldinho,

Thanks for getting back to us.

I've sent you a private message so we can have it checked for you.

Thanks

DanielS

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IanLoughlin
Contributor
2,995 Views
Message 5 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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I get the same error message when I click on the 'Sent' folder.
jonaldinho
Beginner
2,979 Views
Message 6 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Clicking conversation mode in the view option fixed this for me. 

hopefully it will work for you 

IanLoughlin
Contributor
2,961 Views
Message 7 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Thanks. That fixed it. No idea why.
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kellyweb
Beginner
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Message 8 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Hi Robbie / All

I am getting the same issue with not being able to view my inbox contents since the recent change in Sep 2020.

I can see my other folder contents but not inbox... My inbox is also quite large [I think]

Any ideas as to fix the issue ?

cheers

Paul

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gg30340
Distinguished Sage
Distinguished Sage
2,478 Views
Message 9 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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@kellyweb wrote:

Hi Robbie / All

I am getting the same issue with not being able to view my inbox contents since the recent change in Sep 2020.

I can see my other folder contents but not inbox... My inbox is also quite large [I think]

Any ideas as to fix the issue ?

cheers

Paul


Did you try as suggested in message in message 6. The "Conversation view" can be found by clicking on the "Change View" button at the right hand side. If you do try that you should only single click on conversation view, not double click.

kellyweb
Beginner
2,471 Views
Message 10 of 14

Re: New email: Inbox - Error = An unexpected error has occurred

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Thank you it now works 🙂
I hadnt seen that in the comment ... but thanks for your help
cheers
Paul
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