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pgarbutt
Beginner
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Message 1 of 11

New, improved BT email service - spam?

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Following email received, is it spam, or genuine?

Hello - We've updated you to our new, improved BT email service.

What do I need to do now?

Simply go to www.bt.com/help/emailsettings and follow the simple step-by-step instructions

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Keith_Beddoe
Distinguished Sage
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Message 2 of 11

Re: New, improved BT email service - spam?

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Its genuine.

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licquorice
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Message 3 of 11

Re: New, improved BT email service - spam?

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Genuine, Yahoo server settings were never the official settings in any case but the backdoor is being closed.

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Andy_N
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Message 4 of 11

Re: New, improved BT email service - spam?

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@pgarbuttwrote:

Following email received, is it spam, or genuine?

Hello - We've updated you to our new, improved BT email service.

What do I need to do now?

Simply go to www.bt.com/help/emailsettings and follow the simple step-by-step instructions


Hi, welcome to the forums.

BT have restarted the migration from BTYahoo to BTMail, doing a few accounts at a time it seems. They have not said it has restarted since it was stopped in Sep 2014.

I've seen that happen to one of my old legacy addresses on 5 Feb 2020. The email wording isn't the same as you're seeing, so it might be different if you were using the old Yahoo servers (which shouldn't have been used anyway).

The email is genuine.

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gg30340
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Message 5 of 11

Re: New, improved BT email service - spam?

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As BT have not announced that the BTYahoo to BTMail migration has restarted it could be fair to assume that those of you who have been recently migrated are subject to a trial prior to any future mass migration of BTYahoo customers and are Beta testing the migration process for BT.

 

pgarbutt
Beginner
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Message 6 of 11

Re: New, improved BT email service - spam?

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Thanks to everyone.  I finally got through to BT online chat, who said that they had not sent an email; therefore, it must be spam.  I am still getting new emails.  I will forward the email to phishing@bt.com and delete the email.

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Keith_Beddoe
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Message 7 of 11

Re: New, improved BT email service - spam?

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This page is from the BT Website.

https://www.bt.com/help/email/updating-your-bt-email-settings

If you are not using the correct server settings as specified on that page, then your email is likely to stop. The Yahoo settings have not been correct for quite a while now.

gg30340
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Message 8 of 11

Re: New, improved BT email service - spam?

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I would say that the BT online chat are wrong.

BT are sending out emails advising customers to check/change their email server settings if they are not the BT ones.

It has only one link which you have posted on the forum and it is confirmed that it is a genuine link taking you to a genuine BT webpage.

It is asking you to change/check that you have the correct settings, as per the link,  because if you don't you will not be able to access your email via an email client/app. 

If it is a spam email what is it achieving?

Have you checked the email headers to see where the email was sent from?

 

 

licquorice
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Message 9 of 11

Re: New, improved BT email service - spam?

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As others have said, the mail is genuine

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pgarbutt
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Message 10 of 11

Re: New, improved BT email service - spam?

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Hi everyone, thanks for your help.  I just spoke to BT customer services 0800 800 150, it is a genuine email, they are updating in small batches, as they could not cope with the amount of calls it would generate. BT online chat would not be aware, as email not registered on individual account.