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joannasa
Contributor
906 Views
Message 1 of 17

Nightmare format when sending emails

I copied and pasted some text from word for a job application.  Fortunately I sent to myself first just to proof read.  The text appeared like the below.  

Can someone please advise what is happening, why and how to fix?

mso-fareast-language:EN-GB">Dear Daniel

mso-fareast-language:EN-GB">

mso-fareast-language:EN-GB">As a .......

mso-fareast-language:EN-GB">

mso-fareast-language:EN-GB">Through my ......

Thanks in advance.

Joanna

 

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16 REPLIES 16
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Nightmare format when sending emails

Its a known problem that BT are working on a fix for. Try sending in plain text format rather than rich text.

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joannasa
Contributor
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Message 3 of 17

Re: Nightmare format when sending emails

How long has this been a problem for? I very nearly ruined a job application by sending the email. Also I've just changed to plain text, tested, was okay, but if I then want to send the email again to the proper owner strange characters start appearing in that email such as <br>. It really is frustrating!
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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: Nightmare format when sending emails

As far as I'm aware, it has been a problem since the migration from BTYahoo mail at the beginning of the year.

I suggest you dispense with the abomination of webmail and use a proper mail client such as Thunderbird, Claws Mail, EmClient  etc instead.

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joannasa
Contributor
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Message 5 of 17

Re: Nightmare format when sending emails

Thank you.  I'm so angry with BT though.  They are meant to be a reputable company but I've had so many problems since this so called upgrade and all I'm being told is they are working on it (since June apparently).  

Would move providers tomorrow if I could take my email folders with me.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 17

Re: Nightmare format when sending emails

If you used a mail client configured as IMAP, all your folders would be available to associate with whichever mail service you wish to use such as Gmail.

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joannasa
Contributor
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Message 7 of 17

Re: Nightmare format when sending emails (attachments now missing)

I now have another nightmare.  

BTwebmail now won't send attachments.  They are appearing at winmail.dat.

If I send from my external outlook account on another pc to btwebmail and gmail the attachment appears within outlook, gmail but only as winmail.dat within bt webmail.

What is happening BT?  These issues really need to get fixed and quick.

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joannasa
Contributor
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Message 8 of 17

Attachments appearing as winmail.dat in bt web browser

I'm having yet another nightmare with BT since their marvellous upgrade.

I'm now having to use outlook on a very old PC to send emails as if I copy and paste emails into the web version the formatting goes all over the place.

Now if I send an email from outlook with an attachment to my BT account and gmail account it appears as a winmail.dat file in the BTweb version but is fine in gmail.

Can someone please advise what is happening?  

I'm job searching at present and can't afford to send out shoddy emails.

 

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 17

Re: Attachments appearing as winmail.dat in bt web browser

Click on the file name rather than the icon. It is not obvious that these are 2 different functionalities.

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joannasa
Contributor
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Message 10 of 17

Re: Attachments appearing as winmail.dat in bt web browser

Sorry, I don't understand.  At least I know the attachment is okay in gmail and outlook.

Thanks for your help though.

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