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Ivoryridge
Beginner
666 Views
Message 1 of 8

No Incoming Emails

Hi, My friend has stopped receiving BT Emails. She can send emails and they are being received but nothing arriving in her Inbox. I have tried logging into her account from my Laptop incase it was her computer but there is still nothing showing in Inbox. 

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7 REPLIES 7
shadders
Contributor
620 Views
Message 2 of 8

Re: No Incoming Emails

Hi,

Last week someone stated that they were not receiving e-mails, and added to that message too.

I received an e-mail yesterday where someone stated that they had previously replied to my e-mails, so it seems it is an issue, that BT are not investigating. I am receiving e-mails, but not all e-mails that i expect.

Regards,

Shadders.

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JohnC2
Moderator
Moderator
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Message 3 of 8

Re: No Incoming Emails

Hi @Ivoryridge and @shadders sorry you are not receiving all your incoming mail. 
Firstly what type of email account do you have? Is it Basic, Premium or the Standard email with your BT Broadband service?
Also please check outI Don't Seem To Be Receiving Some Of My Emails and see if that helps resolve the issue?

Cheers

John

 

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Ivoryridge
Beginner
609 Views
Message 4 of 8

Re: No Incoming Emails

Customer Services has fixed it 

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shadders
Contributor
605 Views
Message 5 of 8

Re: No Incoming Emails

Hi,

I checked the weblink - the sender is not blocked as the e-mail was received yesterday, but the person stated that the other e-mails were not getting through. So it is an intermittent issue.

The account is the primary account with my BT Broadband/Telephone line. I have had it 20+ years.

The fact that it is intermittent, is the problem, as it makes it hard to trace.

Regards,

Shadders.

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DanielS
Moderator
Moderator
592 Views
Message 6 of 8

Re: No Incoming Emails

Hi @Ivoryridge

I'm happy to hear that it's working for you now. Did the adviser tell you what they did to help?

Hi @shadders,

Do you know if this is only happening, or appears to be happening, with the one email contact? Have you added them as a safe sender?

Thanks

DanielS

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shadders
Contributor
581 Views
Message 7 of 8

Re: No Incoming Emails

Hi,

With the example from yesterday, the person said his e-mails may not be getting through, after i e-mailed three times.

I subscribe to to various newsletters, and there are days that they don't arrive (multiple senders), but when i check the website there are new items to be read. So, for this, i cannot prove it is definitely happening.

Although, October 2020 an e-mail did not get through from a btinternet person, no rejection message, and i regularly receive e-mails from them.

I have not added the example from yesterday as a safe sender, but their messages have got through multiple times previously.

As other people have said in other threads - i too have experienced a person with GMail not receiving e-mails, and vice versa, and duplicate e-mails too, for some reason.

I am not sure the best policy is to add multiple domains as a safe sender to ensure that they get through. Maybe, just utilise the block sender only (which i have used), on accounts.

Maybe BT could publish the statement that their blocking mechanism is random or suboptimal, and that only those domains added to safe sender list are guaranteed to get through. Then at least we will know where we stand.

Thanks and regards,

Shadders.

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Ivoryridge
Beginner
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Message 8 of 8

Re: No Incoming Emails

He spoke me through how to fix it
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