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Message 1 of 13

No access to My BT, or Webmail

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No access to My BT or Mail this Sunday morning, 7-15 AM.
Email client is OK.

Must be too early, perhaps. Hope it recovers soon.

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12 REPLIES 12
landie57
Aspiring Expert
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Message 2 of 13

Re: No access to My BT, or Webmail

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I have same problem. Outlook works BT mail does not open.

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cray
Beginner
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Message 3 of 13

Re: No access to My BT, or Webmail

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Same here.  It's great that we can all share problems with the 'community' but doesn't get anywhere with BT to resolve the issue.  They never respond

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Kayell
Contributor
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Message 4 of 13

Re: No access to My BT, or Webmail

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And, better still, according to the Status Line, there are no problems with broadband or email...

Really,,,?
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jamie1985
Contributor
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Message 5 of 13

Re: No access to My BT, or Webmail

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I can't seem to log in to my Bt account.

 

When i click login i get blank page or page not found.

 

Not sure how long this will last for.

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andydenyer
Aspiring Expert
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Message 6 of 13

Re: No access to My BT, or Webmail

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Same here.  Can access emails via Outlook, but can't log in to Webmail to check for any spam (which has been pretty bad recently) before opening my email client.

Came on here to see if there were any messages from BT, but only comments from other users facing the same issues.

As others have said, the "Check BT Service Status" is reporting "No known issues in your area".

This tells a different story, though:

https://downdetector.co.uk/status/bt-british-telecom/

 

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Kayell
Contributor
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Message 7 of 13

Re: No access to My BT, or Webmail

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It seems to be back as of about 5 minutes ago. Fingers crossed...
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Bartonboy
Beginner
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Message 8 of 13

Re: No access to My BT, or Webmail

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Thanks for the link. Lots of outages reported.
Access to internet ok but not to My BT or Webmail.
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Andy005
Recognised Expert
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Message 9 of 13

Re: No access to My BT, or Webmail

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MyBT is still offline for me, so nearly 3 hours now. I don't log in that often but it's still frustrating when you can't.

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martin788
Contributor
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Message 10 of 13

Re: No access to My BT, or Webmail

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Looks like it's back, just checked webmail and MyBt and working again but a bit slow..