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Spike_66
Beginner
731 Views
Message 1 of 5

No connection when selecting a message

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I can connect to my email on my Windows 10  Laptop. I can see recent emails. However, when I select one i get the message "Sorry, it looks like you are not connected to the Internet..." which I obviously am.

I am not getting these issues in my phone.

Ideas?

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4 REPLIES 4
DavidM
Moderator
Moderator
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Message 2 of 5

Re: No connection when selecting a message

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Hi @Spike_66 and thanks for posting.

Are you still having problems with your email? Are you seeing any other error messages?

Cheers

David

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Spike_66
Beginner
708 Views
Message 3 of 5

Re: No connection when selecting a message

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No - fixed now. I restarted the laptop and it's now fine. Maybe it needed to reissue a new IP address?

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emmaarmstrong99
Beginner
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Message 4 of 5

Re: No connection when selecting a message

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Hello, 

It can be fixed by using a different browser or by doing a Windows "Network Reset". To do this click on the Start Menu and type "Network Reset". When the machine restarts the issue should be fixed.
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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: No connection when selecting a message

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@emmaarmstrong99 wrote:

Hello, 

It can be fixed by using a different browser or by doing a Windows "Network Reset". To do this click on the Start Menu and type "Network Reset". When the machine restarts the issue should be fixed.

This post is almost a year old and has been marked as solved by a simple restart of the OP's device. Why resurrect it.

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