I am now getting this message . I am online but BT e mail seems to think I'm not.
"Sorry, it looks like you are not connected to the Internet, please recheck connectivity and try again"
How are you trying to access your email. Is it on a laptop/computer or mobile device and if so which make?
Are you using a web page or an email client or an email app and if so which one?
Have you tried restarting the device that you are using?
Have you tried restarting your BT hub?
was working on Safari, not on Chrome. someone else had been logged on our Chrome; have logged them off and all seems ok.